On-Call Nutrition Call Center Specialist

Compass Group USA; Houston (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Legal Services

Job summary

Morrison Healthcare, a Compass Group company, is hiring for on-call Nutrition Operator roles at Memorial Hermann Centralized Call Center in Houston, TX. The position involves securing patient meal selections by telephone or face-to-face interactions, with a 12-hour on-call shift pattern and rotating weekends.

We offer both full-time and part-time opportunities with comprehensive benefits. Prior call center experience is preferred; compensation ranges from $17.00 to $18.00 per hour, with online

Qualifications

• Experience handling patient calls and arranging meals.
• Ability to accommodate dietary preferences and restrictions.
• Excellent telephone etiquette and strong customer service skills.

Responsibilities

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Skills

Call center experience

Job description

Morrison Healthcare, a Compass Group company, is hiring for on-call Nutrition Operator roles at Memorial Hermann Centralized Call Center in Houston, TX. The position involves securing patient meal selections by telephone or face-to-face interactions, with a 12-hour on-call shift pattern and rotating weekends.

We offer both full-time and part-time opportunities with comprehensive benefits. Prior call center experience is preferred; compensation ranges from $17.00 to $18.00 per hour, with online