On-Call Network & IT Support Specialist

NANA; Kotzebue (AK); On-site; USD 65,000 - 95,000; Full time

Job summary

NANA is seeking a Network Administrator to support end-user systems, applications, and basic network services within our integrated ISP and transport environment in Kotzebue, Alaska. You will assist users with software installations, desktop configurations, and troubleshooting while adhering to policies.

Responsibilities include user support, DHCP/DNS management, OS/app updates, and collaboration with NOC and Senior Network Engineer.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or relevant certifications (e.g., CompTIA A+) preferred.
• Minimum two (2) years of experience in IT support or network administration roles.
• Familiarity with Windows, macOS, and Linux operating systems, as well as common productivity software (e.g., Microsoft 365).
• Basic understanding of network fundamentals (IP addressing, DHCP, DNS, IPv4/IPv6).
• Strong communication and interpersonal skills.

Responsibilities

• Provide hands-on technical support for desktops, laptops, mobile devices, and related peripherals.
• Assist employees with software installations, updates, and patches for productivity and business applications.
• Network Administration (Basic): Perform routine account management tasks, including setting up new user accounts and ensuring proper authorization and access based on RADIUS and MFA policies.
• Assist with configuring DHCP, DNS entries, and ensuring end-user devices properly connect to the IPv4/IPv6 dual-stack environment.
• System Maintenance and Updates: Apply OS and application updates, antivirus and endpoint security solutions, and ensure compliance with company security policies.
• Support virtualization and storage platforms as needed, working with systems engineers to provision and maintain server environments.
• Documentation and Inventory: Maintain accurate documentation of user setups, software licenses, and equipment inventory.
• Document SOPs for common support tasks.
• Collaboration and Communication: Coordinate with the NOC and Senior Network Engineer on escalations and complex troubleshooting.
• Communicate effectively with end users to clarify issues, provide instructions, and ensure timely resolutions.

Skills

Communication skills

Team collaboration

On-call readiness

Education

High school diploma or equivalent

Associate's degree or relevant certifications (e.g., CompTIA A+)

Tools

Windows OS

macOS

Linux

Microsoft 365

DHCP

DNS

IPv4/IPv6

Job description

NANA is seeking a Network Administrator to support end-user systems, applications, and basic network services within our integrated ISP and transport environment in Kotzebue, Alaska. You will assist users with software installations, desktop configurations, and troubleshooting while adhering to policies.

Responsibilities include user support, DHCP/DNS management, OS/app updates, and collaboration with NOC and Senior Network Engineer.