On-Call Home Care Field Support Specialist

Safe Life Home Healthcare; Lombard (IL); On-site; USD 40,000 - 60,000; Part time

Benefits offered by this job

Mileage reimbursement

On-call shift pay

Flexible schedule

Job summary

Safe Life Home Care in Lombard, IL, is seeking an On-Call Runner to provide crucial after-hours operational support, ensuring timely responses to urgent requests and facilitating delivery of necessary items to clients and caregivers. The role includes on-site checks, emergency transport assistance, and detailed time-logged documentation.

The ideal candidate has a high school diploma, a valid driver’s license with reliable transportation, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and active auto insurance.
• Excellent communication and problem-solving skills.
• Ability to respond quickly and handle urgent or unexpected situations calmly.
• Dependable, responsible, and professional behavior.
• Previous home care or field experience preferred but not required.

Responsibilities

• Respond promptly to after-hours calls or requests made by the on-call supervisor or operations team.
• Deliver PPE, timesheets, forms, or other required items to clients and caregivers.
• Assist during caregiver call-offs by performing quick on-site checks, confirming client safety, or helping coordinate backup coverage.
• Conduct wellness checks or field visits when directed by management.
• Provide emergency transportation support to caregivers if approved.
• Document all completed tasks with accurate details and time logs.
• Communicate professionally with clients, caregivers, and Safe Life Home Care staff.
• Maintain confidentiality and follow all company policies and procedures.

Skills

Communication

Problem-solving

Driving

Reliability

Professionalism

Education

High school diploma

Job description

Safe Life Home Care in Lombard, IL, is seeking an On-Call Runner to provide crucial after-hours operational support, ensuring timely responses to urgent requests and facilitating delivery of necessary items to clients and caregivers. The role includes on-site checks, emergency transport assistance, and detailed time-logged documentation.

The ideal candidate has a high school diploma, a valid driver’s license with reliable transportation, and strong communication skills.