On Call Generalist & Specialty Event Services Technician - Minnesota

Pinnacle Live; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier AV service provider in Oklahoma City is seeking an On Call Generalist & Specialty Event Services Technician. This entry-level role involves assisting with floor operations and ensuring top-notch customer service. Candidates should have a high school diploma, some experience in audio-visual settings, and strong technical skills. Team collaboration and attention to detail are essential for success in this fast-paced environment.

Qualifications

• Prior exposure to audio-visual and/or hospitality industry is preferred.
• Computer proficiency (hardware, software, and networking) is essential.

Responsibilities

• Assist with floor operations including setup and strike of technology solutions.
• Ensure all event setups are completed according to Company SOPs.
• Provide clear instructions on how to operate equipment to clients.

Skills

Strong technical aptitude

Excellent verbal and written communication skills

Planning ability; able to plan, prioritize

Good working knowledge of computer hardware and software

Strong interpersonal skills

Excellent organizational skills and attention to detail

Education

High School Graduate or equivalent

Job description

On Call Generalist & Specialty Event Services Technician - Minnesota

Apply for the On Call Generalist & Specialty Event Services Technician - Minnesota role at Pinnacle Live.

Company Overview

Pinnacle Live is a premium, in‑house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big‑picture problem‑solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings all have the same common denominator: dedicated, determined people working behind the scenes to make it happen. We’re looking for those people. Pinnacle Live is a collaborative crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The On Call Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follows through on all client requests.
• Look for opportunities to enhance client’s event.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with client and obtain client’s signature on invoice(s).
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and/or damage.
• Ensure all inventory is in good working order and rental condition.
• Ensure any lost, stolen or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures.
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• Prior exposure to audio‑visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Required Skills & Knowledge

• Strong technical aptitude.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan, prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Commitment to best‑in‑class customer service for internal and external stakeholders.
• Professional appearance.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally.

EEO Statement

Pinnacle Live is an E‑verify and Equal Employment Opportunity Employer. Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Human Resources

Industries

Events Services