Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous time off with PTO

401k with a contribution match

Health, vision, and dental insurances

Job summary

A leading audiovisual service provider in Nashville seeks a Senior Event Services Technician to assist with operations and ensure the success of live events. Candidates should have strong technical skills and at least two years of experience in hospitality or audio visual sectors. The role demands excellent communication and organizational skills, with a focus on delivering outstanding customer service. Benefits include generous PTO, 401k matching, and health insurance. Join a team committed to diversity and inclusion.

Qualifications

• Experience with audio visual technology in live events.
• Ability to operate and troubleshoot technology solutions.
• Experience in hospitality settings preferred.

Responsibilities

• Assist with setup and operations for events.
• Ensure adherence to company SOPs for event sets and strikes.
• Communicate effectively with clients to ensure event success.
• Maintain inventory and ensure equipment is secure.

Skills

Strong technical aptitude

Good working knowledge of computer hardware and software

Strong interpersonal skills

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Strong team player orientation

Planning ability

Education

High School Graduate or equivalent

Minimum of two (2) years’ experience in the audio visual and/or hospitality industry

Tools

Audio Visual Equipment

Computer Hardware

Computer Software

Networking

Job description

Company Overview

Pinnacle Live is a premium, in‑house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big‑picture problem‑solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind‑the‑scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs
• Operate intermediate technology solutions and troubleshoot if issues arise.
• Act as leader and mentor to other technicians and team members
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
• Computer proficiency (hardware, software and networking)

Required Skills & Knowledge

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best‑in‑class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E‑verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.