Event Services Technician

Pinnacle Live, LLC; Braselton, Northern (GA, KY); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Pinnacle Live is seeking an Event Services Technician to support floor operations in a premier hospitality setting. You will assist with setup, strike, and day-to-day operations of technology solutions, delivering exceptional service to guests and clients in a hotel/resort environment.

Business hours vary with events, with some extended hours and weekends. Travel is minimal, and you will work within the assigned region to ensure seamless events across venues.

Qualifications

• High school diploma or equivalent.
• Prior exposure to audio-visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear operating instructions for equipment.
• Maintain ongoing client communication to ensure event success.
• Follow through on client requests.
• Identify opportunities to enhance a client’s event.
• Maintain accurate client event information in the Company systems.
• Review daily invoices with clients and obtain signatures.
• Comply with security and safety measures and safeguard inventory.
• Ensure inventory is in good working order and rental condition.
• Report lost, stolen, or damaged equipment to management.
• Ensure inventory is secure from theft or damage.
• Keep company areas clean, organized, and up to standards.
• Continuously improve technical skills in audio, video, staging, data, computer operation, and networking.
• Comply with Company policies and procedures.
• Other duties as assigned.

Skills

Strong technical aptitude

Computer hardware & software

Planning & prioritization

Interpersonal skills

Verbal & written communication

Organizational skills

Team player

Customer service mindset

Professional appearance

Education

High school diploma or equivalent

Exposure to AV and/or hospitality

Computer proficiency (hardware, software, networking)

Job description

Event Services Technician

Join Pinnacle Live at Château Élan Winery & Spa in Atlanta, where your talent meets unforgettable experiences in an exceptional destination!

Company Overview:

Pinnacle Live is a premium, in-house AV and event productioncompanyoperating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary:

The Event Service Technician is responsible for assisting with the floor operations, including setup, strike, and operations of technology solutions in a hotel or hospitality environment, focusing on delivering unmatched customer service to our guests and client. Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% of travel is anticipated outside the assigned region.

Essential Functions:

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate the equipment.
• Provide continued communication with the client to ensure the success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with the client and obtain the client’s signature on the invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation, and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience:

• High School Graduate or equivalent
• Prior exposure to audio-visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan and prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.