On-Call Frontline Homeless Shelter Staff

Catholic Charities Eastern Washington; Spokane (WA); On-site; USD 53,874,000 - 56,579,000; Part time

Job summary

Catholic Charities Eastern Washington seeks an On-Call Frontline Staff for the House of Charity in Spokane. The role supports shelter operations, safety, and client services, including front desk duties, intake, referrals, and daily log entries.

Responsibilities include crisis response, coordination with case management, maintaining confidential PHI under HIPAA, and collaborative teamwork to ensure a welcoming, secure environment for residents and volunteers.

Qualifications

• High School Diploma or GED; ability to interact compassionately with people experiencing homelessness and mental health or substance use challenges.
• Valid Driver’s License and ability to drive for work use; background check required.
• Ability to work night and weekend shifts as needed.

Responsibilities

• Monitor safety and security in all access areas.
• Oversee front desk tasks, mail, donations, and phone calls.
• Refer clients to social services and assist coordination of services.
• Respond to resident concerns and support crisis resolution.
• Maintain databases and complete intake forms for reports.
• Assist with shelter operations and housekeeping tasks.
• Ensure confidentiality and PHI protection under HIPAA; document events as required.
• Collaborate with supervisor and team to meet shelter productivity and safety goals.

Skills

Adaptability

Attendance

Interpersonal skills

Judgment

Problem solving

Language ability

Computer skills

HIPAA compliance

Education

High School Diploma or GED

Job description

On-Call Frontline Homeless Shelter Staff

On Call Employee Spokane, WA, US

Salary Range: $18.79 To $19.74 Hourly

Job Summary

This position is responsible for assisting with the management and operation of the House of Charity services.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Ensure that the rules are being observed and that it is a safe environment for patrons, staff, and volunteers. Maintain safety and security by monitoring all general access areas.
• Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
• Through regular interactions with clients, make appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents, contact residents’ outside- service providers as necessary.
• Respond to resident complaints and seek solutions that support client success.
• Maintains relevant databases including HOC internal database and CMIS. When necessary, administers the intake forms needed for statistical and narrative reports required by agency; performs required data entry.
• Performs hourly walks throughout the facility to detect hazards. Manage all building operations in the absence of other staff as assigned.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Performs other relevant duties assigned by supervisor, including but not limited to shelter cleaning, mopping and laundry.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs as a team member to assure that productivity outcome measures are achieved; regular attendance is particularly important for shelter safety and team dynamics.
• Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience

to perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Ability to compassionately interact with mentally ill, and those experiencing substance use disorder and homelessness.

Certificates/Licenses

To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities

To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 50 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities

To perform this job successfully, an individual must have the:

• Adaptability : ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance : ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
• Computer/Technical Ability : working knowledge of: Word Processing software,Spreadsheet software,Internet software.
• Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Ability to apply skills learned in training to communicate in a trauma-informed way that supports positive outcomes in high-pressure situations.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature. Ability to apply skills learned in provided training to de-escalate situations in ways that lead to safe outcomes for staff and clients.
• Quality Management: ability to complete duties on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense understanding to carry out instructions in everyday operations as well as in critical incidents furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Supervisory Skills: This job does not have any direct supervisory experience.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Strong smells: such as urine or body odor.
• Exposure: may be exposed to secondary, drug related smoke, and viruses such as COVID, Norovirus, and shigella.
• Client Population may include persons involved in gangs, and/or convicted of violent crimes with substance abuse concerns, mental health challenges, unmet medical needs, homelessness, and/or tendencies towards violent behavior.