Program Coordinator

Catholic Charities Eastern Washington; Spokane (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Discounted health memberships

Retirement plan with employer match

Long-Term Disability Insurance

Life Insurance

13 paid holidays

Job summary

Catholic Charities Eastern Washington seeks a supervisor for the permanent supportive housing (OSHS) team in Spokane. You will oversee case managers and healthcare coordinators, coordinate care plans, and ensure service delivery aligns with agency and funder requirements.

You will lead staff scheduling, coordinate with partners, monitor performance, and ensure HIPAA-compliant handling of PHI. A bachelor’s in social services or related field with supervision experience is required.

Qualifications

• Bachelor’s degree in social services or related field and at least 3 years of progressive experience in social services including at least one year of staff supervision.
• Certificates/Licenses: Valid Driver’s License and ability to drive for work with access to a car.
• Pass a background check applicable to position.

Responsibilities

• Provide supervision to permanent supportive housing care coordinators, healthcare coordinator, peer support specialists, and/or street outreach staff, or other direct service positions with OSHS.
• Ensure development and monitoring of individualized case plans for each client.
• Ensure compliance with funder and fidelity requirements.
• Monitor staff performance, including frequency of client engagement.
• Conduct routine audits of case plans and file documentation and provide feedback to case managers.
• Coordinate staff training and professional development.
• Provide crisis- response direction per agency protocol.
• Monitor program data quality and HMIS reporting.
• Ensure case manager compliance with agency procedures and standards.
• Assist with grant applications, budget preparations, and grants management activities.
• Maintain internal and external deadlines; coordinate with service partners.

Skills

Supervisory skills

Analytical ability

Problem solving ability

Adaptability

Interpersonal skills

Judgment

Language ability

Atttendance

Computer/technical ability

Dependability

Education

Bachelor's degree in social services or related field

Tools

Word Processing software

Spreadsheet software

Internet software

HMIS database

Job description

• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for supervising case managers and other program staff supporting residents in permanent supportive housing projects. The position also facilitates the operations of the collaborative Onsite Supportive Housing Services (OSHS) team, including staff scheduling, ensuring development and maintenance of care plans for all residents, facilitating staff meetings, coordinating with internal and external service partners, monitoring performance, and ensuring compliance with agency/funder requirements and standards. The OSHS team requires employees to maintain commitment to and working knowledge of the principles of service delivery for homeless and service-enriched housing services.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Provides supervision to permanent supportive housing care coordinators, healthcare coordinator, peer support specialists, and/or street outreach staff, or other direct service positions with OSHS.
• Ensures consistent development and monitoring of individualized case plans for each program client.
• Ensures compliance with funder and fidelity requirements.
• Monitors staff performance, including frequency of client engagement.
• Conducts routine audits of case plans and client files and other required documentation and provides feedback to case managers.
• Coordinates staff training and professional development.
• Provides direction in crisis situations following agency protocols.
• Monitors program data quality and prepares reports needed for agency and funders, ensuring accuracy and timeliness for Spokane’s HMIS database.
• Ensures case manager compliance with agency procedures and standards.
• Assists with grant applications, budget preparations, and other grants managements activities as needed.
• Ensure both internal and external deadlines are met.
• Coordinates with internal and external service partners.
• Maintains on-call availability at nights and weekends, as needed.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Regularly utilizes all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs related functions as assigned to support program success and the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a bachelor’s degree in social services or related field and at least 3 years of progressive experience in the social services field including at least one year of staff supervision required. Commensurate experience can be substituted for degree requirement.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use with access to a car. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 25 pounds, pull/push, carry
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability : ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance : ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
• Computer/Technical Ability : working knowledge of: Word Processing software , Spreadsheet software , Internet software.
• Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Practices cultural humility in interacting with clients, program partners, and colleagues.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability : ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability : ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills:
  ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
• Exposure to Trauma : Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.