On-Call Desk Clerk - Bayanihan House

The John Stewart Company; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Vacation & Sick Time

401K Plan

Commuter benefits

Wellness Reimbursement

Job summary

The John Stewart Company in San Francisco is seeking a diligent front desk/office clerk to greet residents, answer phones, process messages, and support maintenance work orders. You will assist with mail distribution, visitor sign-in, and incident reporting while upholding fair housing guidelines.

Ideal candidates have strong English communication, basic computer skills (MS Word & Excel), and a patient, service-oriented approach to a diverse resident population.

Qualifications

• Experience interacting with people from diverse backgrounds is a plus.
• Fluent English communication skills required.
• Basic computer skills with MS Word & Excel needed.

Responsibilities

• Answer telephones, direct calls, take messages and assist with emergencies.
• Assist with office tasks such as work orders, visitor forms, and mail handling.
• Inform visitors of policies, check IDs, and sign in/out visitors.
• Complete incident reports and document unusual building activity.
• Distribute resident mail daily and support other desk clerks as needed.
• Follow Exposure Control Protocol for blood borne pathogens as required.

Skills

Customer service

English fluency

Microsoft Word

Microsoft Excel

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‑effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION:

Monitors traffic in and out of the building, communicates with tenants, visitors, staff, and vendors. Answers the phone and takes written messages, handles building and resident situations and emergencies, writes end of shift reports and incident reports, puts mail in resident mail slots and gives mail to residents, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

Responsibilities

• Answer telephones, direct calls, take messages and make emergency calls when situations arrive.
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Inform visitors of visitor policy, check visitor ID, and sign visitors in and out of the building.
• Complete incident reports to record unusual building activity.
• Distribute resident mail on daily basis.
• Fill in as requested when other desk clerks are absent.
• Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.

Qualifications

• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and follow procedures to solve problems.
• Working knowledge of E-mail, Microsoft Word and Excel.

Benefits-at-a-glance

Benefits for Employees who work 30+ hours/week -

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD'D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits for Employees who work less than 30 hours/week -

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 80 hours of sick time per year.

Equal Opportunity Employer

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s“Notice At Collection For California Applicants” here. Please review this Notice at your convenience.