Desk Clerk

The John Stewart Company; Berkeley (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision care

Vacation leave

Sick time

Employee Assistance Program

Commuter benefit

401(K) matching plan

Job summary

The John Stewart Company in Berkeley, California is hiring a Desk Clerk who will monitor traffic, communicate with tenants, and maintain the reception area under the Property Manager's direction.

The position offers numerous benefits, including comprehensive medical care, paid vacation, and a 401(K) matching plan for eligible employees. Applicants should have strong communication skills and experience with diverse communities.

Qualifications

• Ability to read, understand and communicate fluently in English.
• Experience working with people of various cultural backgrounds.
• Knowledge of federal, state and local laws and Fair Housing guidelines.

Responsibilities

• Answer telephones, direct calls, and take messages.
• Assist with office responsibilities and complete work orders.
• Inform visitors of visitor policy and check visitor ID.
• Complete incident reports for unusual activity.
• Distribute resident mail daily.

Skills

Communication skills

Cultural awareness

Problem-solving

Knowledge of Fair Housing law

Job description

Company Summary

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‑effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

Position Summary

Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building, communicates with tenants, visitors and staff, writes end‑of‑shift and incident reports, completes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

Responsibilities

• Answer telephones, direct calls, take messages, and make emergency calls when situations arise.
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.
• Complete incident reports to record unusual building activity.
• Distribute resident mail on a daily basis.
• Fill in as requested when other desk clerks are absent.
• Testing of annual tuberculosis may be required as well as following the Exposure Control Protocol for blood‑borne pathogens.
• Experience working with people of various cultural backgrounds, especially those with special needs, is a plus.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and following procedures to solve problems.

Benefits (30+ hours/week)

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company‑paid Life AD&D Long‑Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits (Less than 30 hours/week)

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
• Up to 80 hours of sick time per year.

Equal Employment Opportunity

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.

Fair Chance

The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

Notice for California Applicants

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here. Please review this notice at your convenience.