On-Call Coordinator (Part Time)

CareGivers Home Care; City of Utica (NY); Hybrid; USD 8.100 - 10.000; Teilzeit

Zusammenfassung

CareGivers Home Care in Utica, NY seeks a part-time On-Call Coordinator. The role is mainly work-from-home, with occasional office reporting about once a week. Hours include Saturdays and Sundays on-call, plus evening/night weekday shifts on a rotating schedule; compensation is $200.00 per week.

You should live within a reasonable driving distance of the Utica office and hold a high school diploma. Prior customer service or health care experience is preferred.

Qualifikationen

• High school diploma required.
• Customer service or health care experience preferred.
• On-call availability and ability to report to Utica office weekly.

Aufgaben

• Maintain continuity of CareGivers services during non-business hours.
• Answer client inquiries and explain services, pricing and payments.
• Schedule/reschedule cases and relay issues to the supervisor.
• Keep daily telephone logs and bring logs to the office weekly.

Kenntnisse

Multitasking

Organized

Dependable

Communication skills

Team player

Attention to detail

Problem solving

Customer service experience

Ausbildung

High school diploma

Jobbeschreibung

CareGivers is a licensed home health agency with 12 branches in Upstate New York and Western Pennsylvania. We are always looking for positive and skilled professionals to join our growing team. If you have a passion for helping others and want to make a difference, please consider joining us!

Job Opening: On-Call Coordinator
Branch: Utica, NY
Status: Part Time
To Work: Every third week - on call all day Saturday & Sunday, and 4:30pm to 8:00am during the week (rotating schedule with other on-call coordinators)
Compensation: $200.00 / week

Great opportunity for college students or stay at home parents!

The majority of the time this is a work from home job - but the on-call coordinator will need to report to the office about once a week (details below) so they will need to live within a reasonable driving distance of the Utica, NY office. This is not a 100% work from home opportunity.

DUTIES: The primary responsibility of this position is to maintain the continuity of CareGivers services during non-businessoffice hours. Receives inquiry telephone calls from clients, explains CareGivers features and benefits as they relate to client needs, provides general information about service delivery, cost and payment arrangements. Schedules and/or reschedules cases, and expedites problems incurred by employees and clients, notifying the designated supervisor as necessary.

TheOn-call Coordinatorworks at home and maintains a daily Telephone Log of all coordinating activities and time worked.To keep current on daily changes, theOn-call Coordinator takes report twice daily by telephone with a Service Coordinator in the office, and will be required to bringon-call logs to the office once a week. To keep abreast of general operating practices and procedures, the On-call Coordinator may also be asked to attend service office staff meetings on occasion. For taking calls, a phone app is installed on the coordinator's phone and all calls/texts go through the app (if preferred, a company cell phone can be provided for on-call usage).

We're Looking For:

• An excellent multi-tasker who is organized & dependable, with top-notch problem solving and communication skills.
• A team player with strong detail retention abilities, who takes pride in a job well done.
• Customer service or health care experience strongly preferred.
• High school diploma required.

EOE/AA Disability/Veteran

Job Features

Job Category Coordinator Jobs

Why Join Our Team?

We think you'll really enjoy working with us - but don't take our word for it...

Staff Testimonials

We are always looking for positive and skilled professionals to join our home care team. If you have a passion for helping others and want to make a difference, please check out our current openings.