On-Call Concierge, Hope Lodge (Overnight Shift)

American Chemical Society; St. Louis (MO); On-site; USD 26,000 - 33,000; Part time

Job summary

American Cancer Society is seeking a part-time Concierge to be the first contact for guests, manage front desk operations, and ensure a welcoming environment. The role includes check-in/out, answering inquiries, and coordinating transportation and safety.

Shifts are typically under 20 hours per week and may include overnight coverage. The role pays $19.50 per hour with tiered shift differentials for evenings, weekends, and overnight hours.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently and multitask.
• Flexible hours including evenings/weekends.

Responsibilities

• Greet guests and manage check-in/out procedures.
• Provide information about lodge amenities and resources.
• Coordinate transportation and program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and guest records.
• Monitor lobby security and safety protocols.

Skills

Customer service

Interpersonal skills

Multitasking

Phone systems

Education

High School Diploma or equivalent

Hospitality/customer service training a plus

Tools

Microsoft Office

Multi-line phone system

Job description

At the American Cancer Society, we’reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

This individual will be offered shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible.

This position will provide coverage for overnight shifts.

The pay rate for this role is $19.50 per hour , plus shift differential pay based on hours worked outside of the day shift.

Shift Differential Pay:

• 10% — Monday through Friday for hours worked after 6:00 p.m.

• 15% — Saturday and Sunday for hours worked on weekends

• 20% — For hours worked between 12:00 a.m. and 5:30 a.m.

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)

• Provide information about lodge amenities and community resources (20%)

• Coordinate transportation & EMPOWER Program services and schedules (15%)

• Respond to guest requests, concerns, and emergencies (15%)

• Maintain organized front desk area and accurate guest records (10%)

• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent

• Additional education or training in hospitality management or customer service is a plus.

• Previous experience in hospitality, guest services, or a related field is preferred.

• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills

• Ability to work independently and multitask

• Proficiency in Microsoft Office and multi-line phone systems

• Excellent customer service and problem-solving skills

• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

• Minimal travel required

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.

• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.

• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.

• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.