On-Call Concierge, Hope Lodge (Overnight Shift)

American Cancer Society, Inc.; St. Louis (MO); On-site; USD 26,000 - 32,000; Part time

Job summary

The Concierge position at American Cancer Society entails greeting guests, managing front desk operations, and coordinating transportation and services. The role is part-time, typically under 20 hours per week, with shifts covering evenings and weekends.

A high school diploma and customer service experience are required, with hospitality training a plus. Compensation includes a base pay of $19.50 per hour plus shift differentials.

Qualifications

• High School Diploma or Equivalent.
• Hospitality management or customer service training is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication

Independence

MS Office / phone systems

Customer service

Flexible hours

Education

High School Diploma or Equivalent

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone systems

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling.

And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This individual will be offered shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible. This position will provide coverage for overnight shifts.

The pay rate for this role is $19.50 per hour, plus shift differential pay based on hours worked outside of the day shift. Shift Differential Pay: 10% — Monday through Friday for hours worked after 6:00 p.m. 15% — Saturday and Sunday for hours worked on weekends 20% — For hours worked between 12:00 a.m. and 5:30 a.m.

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS:

Minimal travel required

PHYSICAL REQUIREMENTS:

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.