On-Call Concierge, Hope Lodge – Overnight & Weekends

American Cancer Society, Inc.; Kansas City (KS); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Job summary

The American Cancer Society is seeking a Concierge to serve as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. The role supports check-in/out, inquiries, transportation coordination, and security.

This on-call position offers overnight coverage with occasional daytime and weekend shifts. Benefits include paid time off, medical and retirement options, and opportunities to contribute to a lifesaving mission.

Qualifications

• High School Diploma or Equivalent; additional hospitality/customer service training is a plus.
• Prior hospitality, guest services, or related experience preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Strong communication

Independence & multitasking

Microsoft Office

Multi-line phone systems

Customer service & problem solving

Education

High School Diploma or Equivalent

Hospitality/customer service training a plus

Tools

Microsoft Office

Multi-line phone systems

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay rate for this position is $19.50/hour. There are 2 openings available for this position.

This is an on-call, as-needed position with no guaranteed weekly hours. Most coverage needs will be for overnight shifts, with occasional daytime and weekend opportunities based on vacations, call-offs, and other staffing needs. Candidates should have flexibility to accept varying shifts as needed.

ESSENTIAL FUNCTIONS

• Greet guests and manage check-in and check-out procedures (30%)


• Provide information about lodge amenities and community resources (20%)


• Shuttle Driving and Coordinate transportation & EMPOWER Program services and schedules (15%)


• Respond to guest requests, concerns, and emergencies (15%)


• Maintain organized front desk area and accurate guest records (10%)


• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS

High School Diploma or Equivalent Additional education or training in hospitality management or customer service is a plus. Previous experience in hospitality, guest services, or a related field is preferred. Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY

• Strong communication and interpersonal skills


• Ability to work independently and multitask


• Proficiency in Microsoft Office and multi-line phone systems


• Excellent customer service and problem-solving skills


• Ability to work flexible hours including evenings/weekends and overnight

TRAVEL REQUIREMENTS

Minimal travel required

PHYSICAL REQUIREMENTS

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

BENEFITS

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.


• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer. At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.