On-Call Concierge, Hope Lodge

American Cancer Society, Inc.; Kansas City (MO); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Benefits package

Job summary

American Cancer Society is seeking an On-Call Concierge to manage front desk operations at Hope Lodge in Kansas City. The role involves greeting guests, answering inquiries, coordinating transportation, and maintaining a welcoming environment.

Position is on-call with shifts including daytime, evenings, overnights, and weekends. Expect pay at $19.50/hour plus applicable shift differentials; less than 20 hours per week with flexible scheduling and benefits. Equal opportunity employer.

Qualifications

• High School Diploma or equivalent.
• Hospitality management or customer service training is a plus.
• Previous hospitality or guest services experience preferred.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Communication

Multitasking

MS Office

Phone system

Customer service

Education

High School Diploma

Hospitality training

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security. This is an On-Call Concierge position that provides coverage based on operational needs that will typically entail working less than 20 hours/week. Candidates must have scheduling flexibility and be available to work a variety of shifts as needed to support Hope Lodge operations and guest services. Please note: Because this is an on-call role, we are seeking candidates who can accommodate daytime, evening, overnight, and weekend shifts. Limited availability may not meet the needs of this position.

The pay rate for this role is $19.50 per hour, plus shift differential pay based on hours worked outside of the day shift.

Shift Differential Pay

• 10% - Monday through Friday for hours worked after 6:00 p.m.
• 15% - Saturday and Sunday for hours worked on weekends (5:30AM - 12:00AM)
• 20% - For hours worked between 12:00 a.m. and 5:30 a.m.

ESSENTIAL FUNCTIONS

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

EXPERIENCE/QUALIFICATIONS

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

TRAVEL REQUIREMENTS

Minimal travel required

PHYSICAL REQUIREMENTS

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.