On Call Bartender (Embassy Suites Brier Creek)

EMBASSY SUITES BRIER CREEK; Raleigh (NC); On-site; USD 28,000 - 45,000; Full time

Job summary

Embassy Suites Brier Creek seeks a professional bartender to deliver high-quality service in our bar and reception areas. You will manage drink preparation, cash handling, and guest interactions while maintaining brand standards and a clean, safe bar environment.

The role requires hospitality skills, the ability to work with a team, and flexibility with shifts including weekends. Prior F&B or bartending experience is preferred.

Qualifications

• High School diploma or GED preferred.
• Experience in food & beverage service or bartending is preferred.
• Ability to read and write in English and perform basic math.

Responsibilities

• Set up bar and reception station following brand standards.
• Demonstrate hospitality and professional service at all times.
• Handle cash and settle receipts, maintaining accountability for revenues.
• Know current beverage menus, portions, recipes, and garnishes.
• Maintain sanitary bar area and equipment; follow safety procedures.
• Work varied shifts, including weekends and holidays.

Skills

Cash handling

Communication

Math skills

Hospitality

Attention to detail

Education

High School diploma or GED

Job description

POSITION SUMMARY:Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A bartender has three key responsibilities: a) provide a high level of service to hotel guests and clients in the food & beverage areas; b) ensure compliance with the state and county ABC laws and regulations; c) handle cash and payment procedures in such a way as to protect revenues and operating costs of the hotel. The bartender is individually and collectively responsible for monitoring alcohol consumption levels and protecting the guest’s safety, the hotel’s liability and his/her own liability.The bartender must be fully familiar with all applicable menus (food and beverage), proper service technique for beer, wine and spirits, basic recipes for cocktails and mixed drinks, Point of Sale system procedures, correct food service and Embassy Suites and HiltonWorldwide brand standards.The bartender will build guest loyalty for the hotel and EMBASSY SUITES brand by demonstrating professional behavior, competent service skills, sincere hospitality and the EMBASSY SUITES Mission StatementJOB RESPONSIBILITIES/ESSENTIAL FUNCTIONSComplete and stay current on all EMBASSY SUITES mandated training and certifications including CARE within required time frame; know individual responsibilities under ABC lawsFollow hotel procedures for documenting any alcohol related incidentsEnsure that bar, stations, utensils, equipment, handwash stations, perishable foods & beverages, soft drink dispensers, and beer taps are maintained in sanitary conditionsSet up bar and reception station in accordance with hotel and EMBASSY SUITES brand standardsDemonstrate hospitality and professionalism at all timesUnderstand the handling of cash and charge receipts, settling each shift and maintaining accountability for revenues, verification of charges, proper authorizationsKnow the current beverage menus, portions, recipes, appropriate glassware and garnishes for all regularly served itemsOrder, pick up and serve foods as ordered from current menu; know basic preparation and ingredients of menu items, ordering and pick up procedures and times, as well as appropriate utensils and condimentsConsistent attention to guests, be visible, be observant, respond promptly to needs.Store all equipment, food and beverages appropriatelyMaintain uniform in an exemplary fashion. Report to work in complete uniform including nametag, maintain uniform in clean, crisp condition. For safety purposes non-slip shoes are required.Available to work various shifts as determined by banquet events, seasonality, operating hours; is consistently punctualHotel goal is to maintain all items and areas in “like new” condition - inform supervisor of any safety concern or need for repair.Complete all assigned pre- and post-shift tasks.ADDITIONAL RESPONSIBILITIESA bartender has personal as well as company responsibility in insuring the safe and lawful dispensing of alcohol beverages – it is critical to never lose sight of this fact.Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard. Be aware of, act on and/or report any issue that affects safety of guest or team member.A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.Knows why competitors are successful in our market and directly markets/sells against him or her. Understand the parameters within which to make rate decisions based on occupancy levels, and when to consult with senior team member.EDUCATION AND EXPERIENCEHigh School diploma or general education degree (GED) is desired, but not essential.Previous related experience preferred – food & beverage service, bartending, hospitality.Comfort in computerized environments is essentialKNOWLEDGE, SKILLS, ABILITIESAbility to read & write in English, perform mathematical calculations such as adding, percentages.Ability to effectively communicate with customers, utilizing tact and diplomacy as necessary.Ability to work with culinary and other foodservice team members to execute service needs.Excellent verbal and telephone skillsAbility to remain calm and organized in times of multiple demandsFollow directions accurately and efficiently.PHYSICAL/MENTAL DEMANDSWhile performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for large portion of the day / shift. Duties require that the employee work with a computer, monitor and telephone; use hands to manipulate tools or controls; be able to lift and / or move objects including packages and shipments; must be able to lift approximately 20 pounds overhead.Handle chilled or hot items in the course of food & beverage service.Carry food, ice, beverages, push carts of supplies, beverages.Must be able to sustain focus and attentiveness for extended periods of time.Must be able to plan several steps ahead, always being ready to move on to the next task within each shift; keep written notes so that we do not lose any request or essential information.Physical and Mental Demands and the Environmental FactorsOccasional (1 – 33% of the time)Frequent (34 – 66% of the time)Constant (67 – 100% of the time)_F__ Requires bending or twisting_C__ Requires walking and running_F__ Requires kneeling, crouching, stooping or crawling_C__ Requires repetitive movement_C__ Requires standing_C__ Requires using hands to handle, control, or feel objects, tools or controls_O__ Requires working outside in all types of weather conditions _O__ Subject to cuts, burns, and bruisesWORKING CONDITIONSKitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools.Dining room environment 3. Bar environmentFlexible schedules can vary from week to week; work required on weekends and holidays.