On-Call Banquet Server

Olympia Hospitality; City of Poughkeepsie (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401K with match

Paid time off

7 paid holidays

Earned wage access

Employee Assistance Program

Hotel discounts

Job summary

Olympia Hospitality seeks a Banquet Server to provide exceptional service for events and banquets. You will assist with setup, greet guests, take orders, and deliver meals and beverages while maintaining high standards of hospitality.

The role emphasizes teamwork, attention to detail, and the ability to manage multiple tasks during busy events, ensuring guests have a positive experience and the venue runs smoothly.

Qualifications

• Experience serving and setting up banquets preferred.
• Must be of legal age to serve alcohol.
• Excellent customer service and teamwork.

Responsibilities

• Assist with setup of banquet rooms and event spaces according to event specifications.
• Ensure equipment, utensils, and silverware are clean, polished, and properly arranged; set up audiovisual equipment and lighting.
• Greet guests warmly upon arrival, escort to tables, and assist seating as needed.
• Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
• Serve food and beverages promptly and accurately, following established service standards and presentation guidelines.
• Anticipate guests' needs and provide personalized service and attention to ensure a memorable dining experience.
• Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve issues with empathy and professionalism.
• Clear tables, remove used dishes, replenish supplies during the event to keep dining area tidy.
• Assist with event breakdown and cleanup tasks, including removing linens and dismantling decorations.
• Complete post-event cleaning and sanitation procedures to maintain hygiene standards in banquet areas.

Skills

Customer service

Communication

Attention to detail

Resilience under pressure

Education

Experience serving and setup; legal to serve alcohol

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

The Banquet Server safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their experience so that they will tell others and become a loyal customer.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
• Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
• Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
• Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
• Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
• Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
• Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
• Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
• Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
• Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

• Serving and or set up experience preferred; must be of legal age in order to serve alcohol, per state law.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.