Banquet Server

Olympia Hospitality; Amherst (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid time off

Travel discounts

Job summary

Olympia Hospitality in Amherst, MA is seeking a Banquet Server responsible for ensuring excellent customer service during events. You will assist in setting up banquet rooms, greeting guests, and serving food and beverages. The ideal candidate will have prior serving experience and a passion for providing high-level service. Join a values-driven organization with strong support for personal and professional growth, along with health coverage and travel discounts.

Qualifications

• Must be of legal age to serve alcohol according to state law.
• Experience in serving and/or setup preferred.

Responsibilities

• Assist with the setup of banquet rooms and event spaces.
• Greet guests and escort them to assigned tables.
• Take food and beverage orders from guests.

Skills

High-level customer service

Effective communication

Attention to detail

Education

Serving experience preferred

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.Apply today and build a career that inspires you!

The Banquet Server safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their experience so that they will tell others and become a loyal customer.

All applicants at the The Inn on Boltwoodare subject to a background check

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family‑first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short‑term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work‑life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery‑friendly workplace, we’re here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values‑driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.Apply today!

Responsibilities

• Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
• Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
• Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
• Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
• Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
• Anticipate guests’ needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
• Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
• Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
• Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
• Complete post‑event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.

Skills Required

• Provide high‑level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

• Serving and or set up experience preferred; must be of legal age in order to serve alcohol, per state law.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.