On-Base Outreach Specialist

Leidos; Fort Riley (KS); On-site; USD 45,000 - 65,000; Part time

Job summary

Leidos Military OneSource program seeks Outreach Assistants to cover events on an as-needed basis. You will represent the program at installations and community events, educating service members and families about available resources and services.

Responsibilities include being an installation SME, coordinating outreach with field staff, and ensuring accurate information is delivered while maintaining program standards.

Qualifications

• Bachelor’s degree or equivalent experience.
• US citizenship with access to military installations.
• Minimum two years of customer service or outreach experience.
• Knowledge of military culture, family lifestyles, and command structures.
• Excellent presentation and verbal communication skills.
• Ability to lift and transport outreach materials up to 25 pounds.

Responsibilities

• Represents the Military OneSource Program at installation and community outreach events.
• Serve as installation subject matter expert educating Service members, families, military leadership, and service providers.
• Conduct installation level community capacity-building activities by educating military and civilian service providers about program resources and services.
• Identify Government-approved family programs and community resources for inclusion in the community resource finder, subject to Government review and approval.
• Document and report outreach efforts, services provided, and identified gaps in service availability to inform program improvements and strategic outreach.
• Maintain compliance with program reporting requirements and documentation standards.
• Sets up, maintains, and manages informational displays, promotional materials, and outreach booths in accordance with event requirements and organizational standards.
• Engages military service members, families, and community partners in meaningful conversations to increase awareness of Military OneSource programs, benefits, and support services.
• Provides exceptional customer service by responding to inquiries, addressing concerns, and connecting individuals with appropriate resources to meet their needs.
• Delivers accurate and consistent information regarding Military OneSource services, military family support programs, and available community resources.

Skills

Public speaking

Verbal communication

Customer service

Interpersonal skills

Independent work

Education

Bachelor’s degree

Job description

Leidos Military OneSource program seeks Outreach Assistants to cover events on an as-needed basis. You will represent the program at installations and community events, educating service members and families about available resources and services.

Responsibilities include being an installation SME, coordinating outreach with field staff, and ensuring accurate information is delivered while maintaining program standards.