Lead Store Advisor, Boston

On; Boston (MA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Industry leading PTO package

Competitive 401k program

Job summary

On is seeking a Lead Store Advisor in Boston to elevate team performance, executing the 5 Steps of Service and Cloud CX framework. You will coach peers, drive floor execution, and ensure premium interactions that reinforce our brand.

Reporting to the Store Leader, you will guide energy on the sales floor, provide balanced feedback, and uphold excellence in every customer engagement. Compensation includes hourly wages with quarterly bonuses and a competitive benefits package.

Qualifications

• 3+ years in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, manage store floor priorities, or mentor peers.
• Strong understanding of service excellence and problem-solving during changes.
• Demonstrates emotional intelligence and openness to new topics.
• Keen eye for detail and passion for product storytelling in sports, performance, or fashion.

Responsibilities

• Orchestrate floor flow as a role model for the 5 Steps of Service and Cloud CX framework to deliver premium experiences.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) while upholding meticulous standards.
• Resolve complex after-sales inquiries with empathetic, personalized solutions.
• Coach and motivate the team to foster shared accountability and reflect premium brand positioning.

Skills

Premium retail ops

Emotional intelligence

Mentoring / coaching

Project leadership

Attention to detail

Job description

In short As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On's high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

In short As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On's high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Your mission

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise- Customer, Experience, Store Operations, or People- while maintaining meticulous standards across the store
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning

Your story

• You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
• You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
• You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively
• You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
• You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Typical cash compensation range for this position is $25.96-$28.85 hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program.

• medical benefits
• dental benefits
• vision benefits
• industry leading PTO package
• competitive 401k program

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.