Omnichannel QA Engineer for Contact Center Platforms

Glint Tech Solutions

Elk Grove (CA)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Glint Tech Solutions is seeking an experienced Contact Center Quality Engineer to support the development and enhancement of a large-scale enterprise contact center platform. This role focuses on QA across voice, chat, email, routing, integrations, omnichannel experiences, and AI-assisted features.

The ideal candidate has strong QA fundamentals with hands-on testing in contact center or telephony environments.

Qualifications

3+ years of experience in Software QA / Quality Engineering.
Hands-on experience testing Contact Center, Telephony, or CTI systems.
Experience with APIs and integration testing.
Experience with test automation using Python and/or JavaScript.
Experience with Git, SQL, log analysis, and defect tracking tools.
Experience with automation frameworks such as Playwright, Selenium, or pytest.
Strong troubleshooting and documentation skills.

Responsibilities

Design and maintain test plans, test cases, and regression suites.
Perform functional, integration, regression, end-to-end, and exploratory testing.
Test contact center functionality across voice, chat, email, routing, and other channels.
Test REST APIs, webhooks, and system-to-system integrations.
Reproduce, document, and track defects through resolution; validate platform changes and support release/UAT activities.
Perform platform migration and feature-parity testing.
Troubleshoot issues using logs, SQL, and network/telephony diagnostic tools.
Contribute to automated testing and CI workflows.
Communicate test coverage, defects, and release risks to technical and business stakeholders.