Omnichannel Marketing Partner - Oncology

AbbVie Inc.; Northern (KY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Dental insurance

Vision insurance

Job summary

AbbVie is seeking an Omnichannel Marketing Partner to support regional field teams by coordinating omnichannel engagement and advanced analytics. You will customize digital tactics, monitor dashboards, identify educational gaps, and translate insights into field actions.

You will collaborate across sales, brand marketing, analytics, and digital solutions to develop KPIs and optimize channel mix, with a focus on driving pull-through and improving CRM and omnichannel programs.

Qualifications

• Bachelor’s Degree required.
• Total experience: 8+ years.
• 3+ years sales experience or directly supporting sales.
• 3+ years of hands-on experience with brand & digital marketing tools and analytics tools.
• 3+ years of cross-functional strategy/leadership experience.
• Digital native with strong analytical skills.
• Excellent reporting and communication skills.

Responsibilities

• Provide call planning and prospecting support for a regional DM/CAE team.
• Optimize digital communication strategies to share promotional product information.
• Act as a conduit between field sales and brand marketing, giving voice-of-customer feedback.
• Design and execute digital campaigns for HCPs, including messaging journeys and measurement.
• Work with the digital agency of record to optimize non-personal promotion campaigns.

Education

Bachelor’s Degree

Tools

CRM systems

Excel

PowerPoint

Analytics tools

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Omnichannel Marketing Partner (also known as “Omni Partner” or “OP”) is a role that supports sales execution by a regional team of Senior District Managers and Clinical Account Executives in the field by coordinating territory-specific omnichannel customer engagement initiatives. Support of the field teams within the region consists of the Omni Partner providing advanced analytical support and recommendations to drive prospecting and call planning assistance, customizing and driving the execution of ongoing digital marketing tactics (including creation of content), monitoring omnichannel dashboards to optimize channel selections, identifying educational gaps and digital coaching opportunities, and uncovering actionable insights.

Working across commercial functions (e.g., sales, brand marketing, marketing analytics, business technology solutions, digital lab), the Omni Partner will work to develop insights and KPIs that increase our understanding of the opportunities available for omnichannel marketing and the value of digital channels, maximize access to key customers, and champion continual improvements with a test and learn approach.

Primary Job Function

• Provide call planning and prospecting support, and holistic omnichannel intelligence to a regional team of DM/CAE colleagues.
• Optimize ongoing digital communication strategies and tactics to provide promotional product information with customers between in-person visits.
• Be a trusted conduit between field sales and brand marketing, providing sales ‘voice of customer’ feedback to inform future optimizations of promotional resources, and amplifying brand objectives in order to maximize pull-through and utilization of omnichannel resources and strategies.
• Design and execute digital promotional campaigns for HCPs (Health Care Professionals) – including targeting, assigning messaging journeys, analysis and measurement, and translation back into field engagement opportunities (linking digital to field sales)
• Work with DAOR (digital agency of record) to continually optimize NPP (non-personal promotion) campaign strategies, provide feedback on campaign performance, targeting capabilities
• Conduct deep dive analysis for specific commercial functions/teams as needed to inform content plans, strategic plans, etc., with some supervision.
• Serve as an omnichannel subject matter expert for DM/CAE teams and cross-functional commercial partners, providing guidance to elevate their understanding of omnichannel marketing strategies and tactics.
• Integrate field driven customer insights with data-driven insights to create regional influence maps, customized target lists, and HCP profiles.
• Improve Customer Relationship Marketing (CRM) utility by identifying and resolving contact information gaps at the territory level.
• Gather and provide feedback and recommendations back to marketing and customer experience teams to improve CRM and omnichannel platforms, processes, strategies, and tactics.

Qualifications

• Bachelor’s Degree required
• 8+ years total experience
• 3+ years sales experience, or directly supporting sales
• 3+ years of hands-on experience with Brand & digital marketing tools and analytics tools (web analytics, Customer Relationship Management (CRM) systems, Customer Data Platforms (CDP), etc.
• 3+ years of cross-functional strategy / leadership experience
• Digital native – demonstrates curiosity and advanced understanding of digital environments
• Strong leadership skills and the ability to influence within a matrixed environment
• Excellent reporting and analytical skills
• Proficiency with Excel and PowerPoint – knowledge of Pivot Tables and advanced functions preferred
• Loves numbers and digging into data, but able to turn data into actionable insights
• Project and process management experience
• Excellent communications skills – written, verbal, and interpersonal
• Demonstrated ability to present to executive audiences & varied stakeholders
• Ability to manage several concurrent tasks and projects in a fast-paced environment with limited supervision
• Experience with medical/regulatory/legal review processes
• Demonstrated ability to prioritize tasks
• Demonstrates adaptability and thrives in a start-up environment, effectively managing ambiguity and identifying solutions.
• Proactively leverages AbbVie Artificial Intelligence portal to accelerate day-to-day processes and confidently challenges the status quo to drive innovation.
• Self-starter, proactive problem solver, with a service mindset

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may be modifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless anduntil paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html