Omnichannel Associate - The Lakes Mall

JCPenney; Muskegon (MI); On-site; USD 18,942 - 23,680; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation and holidays

401(k) with company match

Associate discount on JCPenney merch

Job summary

JCPenney in Muskegon is seeking an Omni Associate to support profitable sales growth by executing Enterprise Fulfillment and jcp.com strategies across Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

You will greet customers, assist with product selection, process orders, and help maintain stock and store operations, while meeting performance standards for service, profit, productivity, and attendance.

Qualifications

• Bachelor degree or equivalent work experience preferred; HS degree or equivalent required.
• Minimum 1-2 years of work experience.
• Strong customer service, sales and problem-solving abilities.

Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.
• Performance Standards - Consistently meets established performance standards including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills

Customer service

Sales

Teamwork

Education

Bachelor degree or equivalent

HS degree or equivalent

Job description

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.
• Performance Standards - Consistently meets established performance standards including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience - Minimum 1-2 years.
• Education - Bachelor degree or equivalent work experience preferred; HS degree or equivalent required.
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standard to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

Benefits

Eligible employees receive a competitive benefits package including medical, dental, vision, term life insurance, paid vacation and holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.

Pay Range

USD $13.75/Hr - USD $17.19/Hr.