Omnichannel Associate - Mill Creek Mall

JCPenney; Erie (Erie County); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount

Benefits package

Paid holidays

Job summary

JCPenney is seeking an Omni Associate in the United States to help drive profitable sales growth by executing Enterprise Fulfillment and jcp.com strategies. You will support Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general store operations, while meeting performance standards.

The role requires 1–2 years of experience, a bachelor’s degree preferred, and a strong focus on customer experience, accuracy, and teamwork.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor’s degree preferred; high school degree required.
• Ability to solve problems and drive sales, profits and service.
• Accountability for own actions and results.

Responsibilities

• Customer Service & Sales – greet customers, help find products, deliver outstanding service, promote products and services.
• Enterprise Fulfillment – monitor systems, pick and pack orders, and complete ship-from-store activities.
• jcp.com Operations – resolve order shortages/overages, complete shipment check‑in, assist with stock area and order transactions.
• General Operations – replenish store inventory and participate in annual inventory.
• Performance Standards – meet shrink/safety, omnichannel, customer service, productivity, and attendance targets.

Skills

Customer service

Sales

Teamwork

Communication

Problem-solving

Education

Bachelor’s degree or equivalent work experience

High school degree or equivalent

Job description

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Primary Responsibilities:

• Customer Service & Sales – greets and assists customers in finding products, delivers outstanding customer service, consistently demonstrates customer service behaviors, actively listens to customer issues in a calm and agreeable manner to resolve problems, actively promotes company products and services, and partners with team members effectively.
• Enterprise Fulfillment – monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations – researches jcp.com order shortages/overages and completes shipment check‑in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of the jcp.com stock area; processes jcp.com order delivery and return transactions on the register.
• General Operations – partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in the annual inventory process.
• Performance Standards – consistently meets established performance standards, including but not limited to: shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

• Work experience – minimum 1‑2 years.
• Education – bachelor’s degree or equivalent work experience preferred; high school degree or equivalent is required.
• Results – solves problems and makes smart decisions that drive sales, profit, and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership – provides great customer service; cooperates and builds positive, inclusive, and respectful relationships; takes accountability for own actions and outcomes.
• Intensity – proactively finds ways to improve the customer experience; shows confidence and courage to do what is right; takes action with energy and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $12.00/Hr – USD $15.00/Hr.