Omnichannel Associate - Columbia Town Ctr

JCPenney; Columbia (MD); In loco; USD 22.041 - 27.552; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Descrizione del lavoro

JCPenney is seeking an Omni Associate responsible for driving profitable sales growth by executing Enterprise Fulfillment and jcp.com activities including Customer Service & Sales, Enterprise Fulfillment, and general store operations.

The role requires 1–2 years of experience with a preference for a Bachelor degree or equivalent, and includes benefits such as medical/dental/vision and an associate discount. Pay ranges from $16.00 to $20.00 per hour depending on duties and tenure.

Competenze

• Minimum 1-2 years of work experience.
• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.

Mansioni

• Customer Service & Sales - Greets and assists customers and promotes products and services.
• Enterprise Fulfillment - Picks merchandise orders, packs orders, and completes ship/ pickup activities.
• jcp.com Operations - Manages order shortages/overages and stock area; processes order deliver/return transactions.
• General Operations - Replenishes store inventory and participates in annual inventory.
• Performance Standards - Maintains shrink, safety, omnichannel, profits, productivity and attendance targets.

Conoscenze

Customer Service

Sales

Teamwork

Formazione

Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.

Descrizione del lavoro

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience - Minimum 1-2 years.
• Education - Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay Range

USD $16.00/Hr - USD $20.00/Hr.