Omnichannel Associate - Montgomery Mall

JCPenney; North Wales (Montgomery County); Sur place; USD 17 220 - 21 531; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Company Match

Associate Discount on Merchandise

Résumé du poste

JCPenney in Montgomery County, North Wales is seeking an Omni Associate to contribute to profitable sales growth by executing customer service and online fulfillment activities. Responsibilities include assisting customers, managing product orders, and ensuring efficient operation of the stock area. The position requires a minimum of 1-2 years work experience and a high school degree. Benefits include a competitive package with medical insurance, paid vacation, and a 401(k) plan. Pay ranges from $12.50 to $15.63 per hour.

Qualifications

• 1-2 years of work experience preferred.
• Ability to adapt quickly to changing situations with energy and a positive attitude.
• Demonstrate customer service behaviors consistently.

Responsabilités

• Assist customers in finding products and delivering outstanding customer service.
• Monitor the Enterprise Fulfillment systems application and process orders.
• Research jcp.com order shortages/overages and assist with stock organization.

Connaissances

Customer Service

Sales

Problem Solving

Team Collaboration

Formation

Bachelor degree or equivalent work experience preferred

High School degree or equivalent required

Description du poste

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Primary Responsibilities

• Customer Service & Sales – Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviours consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment – Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations – Researches jcp.com order shortages/overages and completes shipment check‑in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organisation and maintenance of jcp.com stock area; processes jcp.com order delivery and return transactions on the register.
• General Operations – Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.
• Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments

• Work experience – Minimum 1‑2 years.
• Education – Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership – Provides excellent customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

What You Get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $12.50/Hr - USD $15.63/Hr.