Omnichannel Associate - Brooklyn Gtwy Phase2

JCPenney; New York (NY); Vor Ort; USD 23.419 - 28.929; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision benefits

Employee discount

401(k) with company match

Zusammenfassung

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities across Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Responsibilities include greeting customers, promoting products, processing orders, stocking merchandise, and supporting inventory processes while consistently meeting shrink, safety, and attendance targets.

Qualifikationen

• Bachelor degree or equivalent work experience preferred.
• Strong customer service and sales mindset required.
• Ability to collaborate effectively with team members.

Aufgaben

• Greet and assist customers, promote products and services, and resolve issues.
• Monitor and execute Enterprise Fulfillment and jcp.com tasks accurately.
• Support stock replenishment, order processing, and checkout transactions.
• Participate in inventory and general store operations with a sense of ownership.
• Meet performance standards for shrink, safety, and attendance.

Kenntnisse

Customer service

Sales

Teamwork

Problem solving

Ausbildung

Bachelor degree

Jobbeschreibung

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Primary Responsibilities:

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

• Work experience- Minimum 1-2 years
• Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $17.00/Hr - USD $21.25/Hr.