Omnichannel Associate - Pheasant Lane Mall

JCPenney; Nashua (NH); On-site; USD 19,286 - 24,796; Part time

Job summary

JCPenney in Nashua, NH is seeking an Omni Associate who will support profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, and general operations.

You will greet customers, assist with product selection, pack orders, process in-store transactions, and help maintain stock. The role emphasizes teamwork, rapid problem solving, and maintaining high service and productivity standards.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor’s degree or equivalent preferred; HS diploma required.
• Results-driven with focus on sales, service and productivity.
• Strong ownership and accountability in customer interactions.
• Energetic, proactive presence with a sense of urgency.

Responsibilities

• Greets customers, assists with finding products and promotes store services.
• Supports Enterprise Fulfillment: picks orders, packs, and tracks shipments.
• Manages jcp.com operations: order checks, stock upkeep, and transactions.
• Partner with team to replenish inventory and assist in annual inventory.
• Meets performance standards for shrink, safety, and customer service.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

Bachelor's degree or equivalent

HS diploma or equivalent

Job description

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience- Minimum 1-2 years
• Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $14.25/Hr - $17.82/Hr.