Omnichannel Associate - Parkway Plaza

JCPenney; El Cajon (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Job summary

JCPenney in El Cajon, CA seeks an Omni Associate to drive profitable sales by executing Enterprise Fulfillment and jcp.com activities. You will handle Customer Service & Sales, Enterprise Fulfillment, and general store operations to support omnichannel initiatives.

The role requires 1–2 years of experience, a Bachelor’s or equivalent, and a proactive mindset to improve customer experience while meeting performance standards. Competitive benefits apply.

Qualifications

• Experience in delivering outstanding customer service and promoting products/services.
• Ability to resolve customer issues calmly and effectively to protect sales and customer satisfaction.
• Capacity to work with cross-functional teams to support omnichannel initiatives.

Responsibilities

• Greet and assist customers, promote products and services, and resolve issues to ensure satisfaction.
• Monitor fulfillment systems, pick orders, and process ship from store and BOPIS transactions.
• Support jcp.com operations including inventory checks, binning, and reporting.
• Collaborate with team members to replenish store stock and participate in annual inventory.
• Meet performance standards across shrink, safety, omnichannel, and attendance.

Skills

Customer service

Sales

Team collaboration

Inventory awareness

Education

Bachelor's degree or equivalent work experience

HS diploma or equivalent required

Job description

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Primary Responsibilities:

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

• Work experience- Minimum 1-2 years
• Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

At this time, JCPenney does not anticipate closing this job opportunity.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $17.00/Hr - USD $21.25/Hr.