Omni/Ops Team Lead - Full Time

Belk; Toccoa (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Omni/Ops Team Lead to enhance the store fulfillment process. This role involves managing a dynamic team, achieving program targets, and ensuring exceptional customer service. Candidates should possess strong communication skills, a retail background, and the ability to thrive in a fast-paced environment. The position requires a flexible schedule, including nights and weekends, and offers an opportunity to make a significant impact in a collaborative setting. If you are passionate about customer care and have the drive to lead, this could be the perfect fit for you.

Qualifications

• Strong retail background with experience in sales, operations, or management.
• Ability to work quickly and accurately under deadlines.

Responsibilities

• Manage the store fulfillment process and lead the omni/operations team.
• Pick orders and pack items according to standards.

Skills

Verbal Communication

Written Communication

Problem-Solving

Attention to Detail

Customer Care

Multi-tasking

Education

4-year College Degree or Equivalent Experience

High School Diploma or GED

Tools

Windows-based Systems

Smartphones

Tablets

Job description

The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position).

1. Pick orders by locating merchandise within the store in a timely manner.
2. Pack items in accordance with published standards and deadlines.
3. Ship customer orders promptly by prioritizing based on requested delivery options.
4. Perform operational duties, including monitoring supplies, maintaining accurate records, and keeping the fulfillment area clean and organized.
5. Work efficiently in a fast-paced environment, collaborate with team members, and perform duties as requested by management.
6. Provide Relentless Customer Care with passion and dedication.

Minimum Education & Experience:

• 4-year college degree or equivalent experience.
• High School Diploma or GED equivalent.
• Fluent in English (reading and speaking).
• Ability to read and follow all policy and procedure manuals.
• Strong retail background with experience in sales, operations, or management within stores.
• Ability to work quickly and accurately under deadlines.
• Capable of multi-tasking and organizing large volumes of work.
• Self-directed with minimal supervision.
• Comfortable using technology, including smartphones, tablets, and Windows-based systems.

Knowledge / Skills Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving skills to mitigate issues quickly.
• Attention to detail, with ability to manage metrics and achieve goals.
• Passion for providing Relentless Customer Care.
• Ability to multi-task and organize large workloads.
• Flexible schedule including nights and weekends.
• Previous retail sales floor or fulfillment experience is a plus.

Physical Requirements:

• Ability to lift up to 50 lbs. at floor level or team lift when needed.
• Push/pull equipment weighing up to 500 lbs.
• Operate a computer and electronic devices.
• Stand for extended periods.
• Use hand equipment repeatedly (sensor remover, tape gun, etc.).
• Twist, bend, and stoop as required.
• Work safely and steadily, using all safety equipment.
• Flexible schedule including nights and weekends.