Omni/Ops Team Lead - Full Time

Belk, Inc. & Belk eCommerce LLC.; Roanoke Rapids (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Belk, Inc. & Belk eCommerce LLC. in Roanoke Rapids, NC is seeking an Omni/Ops Team Lead to drive store operations, shipments, and inventory accuracy. You will lead a team, optimize inbound/outbound processes, and provide excellent customer service while supporting omni-channel goals.

The role is hourly with monthly bonus eligibility, requiring 1+ years of retail experience and the ability to lift 50 lbs, work nights/weekends, and adapt to changing needs with strong leadership and tech comfort.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around store areas and lift at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

Responsibilities

• Own objectives and drive key metrics.
• Execute store shipment deliveries and fulfillment, leading the team.
• Lead inventory accuracy and shrink control in designated areas.
• Champion inventory management, safety guidelines, and security protocols.
• Coordinate forecasted shipments and required labor hours.
• Support facilities processes and housekeeping responsibilities.

Skills

Ownership mindset

Data-driven decisions

Team leadership

Technology proficiency

Retail experience

Tools

Windows OS

POS systems

Job description

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely.
• Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Communicate daily goals and key tasks.
• Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.
• Utilize omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours to execute.
• Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.
• Track store supply usage and place replenishment orders to maintain adequate levels.
• Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Model behaviors that support building team knowledge to enhance individual and store omni and operations results.
• Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk’s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It’s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We’re constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines.

We are an Equal Opportunity Employer. Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.