Omni Experience Lead - Charleston, SC

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking an Omni Experience Lead to drive sales and deliver an outstanding omni experience by executing customer orders with accuracy, speed, and teamwork.

This hourly role partners with merchandising, operations, and selling teams to meet store objectives and empower the team to deliver exceptional service. You will lead a collaborative team, manage daily goals, and help develop associates while ensuring efficient fulfillment and customer pickup operations.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers; lift/move at least 50 lbs; push/pull equipment up to 500 lbs.

Responsibilities

• Demonstrate ownership and accountability in achieving store objectives and key metrics.
• Execute omni process in picking, packing, and shipping orders accurately and efficiently.
• Maintain fulfillment areas and devices to promote efficiency.
• Communicate daily goals and key tasks to the team.
• Model behaviors to build team knowledge and improve omni results.
• Assist with onboarding and coaching to enhance associate development.
• Foster positive store culture and celebrate team achievements.
• Support in-store customer experience with excellent service during peak periods.

Skills

Customer service

Team leadership

Data-driven decisions

Technology comfort

Tools

POS systems

Barcode scanning

Job description

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising, operations, and selling teams to ensure omni excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility. You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity.
• Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency.
• Communicate daily goals and key tasks.
• Model behaviors that support building team knowledge to enhance individual and store omni results.
• Utilize omni planning tools to determine forecasted unit projections and required labor hours.
• Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled.
• Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.
• Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

Desired Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company‑wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

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