Operations Team Lead - Full Time

Belk, Inc. & Belk eCommerce LLC.; Johnson City (TN); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus eligibility

Descripción de la vacante

Belk, Inc. & Belk eCommerce LLC. in Johnson City, TN is seeking an Operations Team Lead. This hourly role drives sales and customer experience by receiving, processing inbound deliveries, and preparing outbound shipments, while replenishing store supplies and maintaining store facilities.

You will lead a team, coordinate with merchandising and selling teams, and ensure operational excellence to meet store objectives. A monthly bonus is eligible, and flexibility in schedule is required.

Formación

• 1+ years of retail experience required.
• Able to lift 40 lbs and move supplies.
• Flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Execute store shipment deliveries and lead the team in accurate processing of products.
• Maintain back-of-house areas, equipment, and communication boards for efficiency.
• Communicate daily goals and tasks to the team.
• Model behaviors that enhance team knowledge and store results.
• Utilize shipment systems to plan inbound/outbound activities.
• Lead weekly leadership workload planning meetings.
• Assist with inventory accuracy and asset protection procedures.
• Track store supply usage and place replenishment orders.
• Support facilities processes (lighting, housekeeping, maintenance).
• Adapt to changing circumstances and adjust tactics as needed.
• Assist onboarding and ongoing learning for associates.

Conocimientos

Leadership

Retail operations

Inventory management

Data-driven decisions

Customer service

Educación

Herramientas

Windows OS

Descripción del empleo

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and lead team in accurately and efficiently processing product to maximize productivity.
• Maintain equipment, devices, communication boards, and organization of back-of-house areas to promote efficiency.
• Communicate daily goals and key tasks.
• Model behaviors that support building team knowledge to enhance individual and store operational results.
• Utilize shipment systems and tools to effectively plan and execute inbound and outbound activities.
• Participate in weekly leadership workload planning meetings to ensure all operational tasks are planned and scheduled.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely.
• Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Track store supply usage and place replenishment orders to maintain adequate levels.
• Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Skills and Abilities

Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.

Skills and experience to perform in the role and a commitment to continuously learn.

Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.

Self-directed and able to work with minimal supervision in a deadline-driven environment.

Communicate with excellence.

Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

Requirements and Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop.

We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

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