Omni eCommerce Product Manager — AI, Flexible PTO, Growth

Staples; Framingham (MA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts & 401(k)

Wellness programs

Job summary

Staples is seeking a Product Manager – Omni Services to define priorities, manage backlogs, and translate customer needs into actionable product requirements. You will partner with cross-functional teams to enhance digital products and AI-enabled capabilities across Staples' platforms, driving measurable business results.

You’ll collaborate with engineering, UX, analytics, and external vendors, prioritizing work by value, timelines, and customer impact while mentoring peers and aligning with

Qualifications

• 5+ years in digital product/eCommerce management.
• Experience prioritizing backlogs, user stories, and acceptance criteria.
• Proven ability delivering digital products with engineering/UX/data science teams.
• Experience leading products through full lifecycle from concept to launch.
• Strong use of customer insights, KPIs, OKRs to drive decisions.
• Stakeholder management across multiple priorities and dependencies.
• Experience creating roadmaps, business cases, and stakeholder communications.
• Strong analytical, data-driven decision making and Agile mastery.

Responsibilities

• Define, prioritize, and manage the backlog for assigned digital products and capabilities.
• Collaborate with leaders to align priorities with customer needs and digital strategy.
• Translate insights into user stories, requirements, and acceptance criteria.
• Serve as liaison between business, engineering, UX, analytics, data science, and vendors.
• Prioritize enhancements, defects, and technical work based on value and timelines.
• Lead Agile ceremonies with engineering and UX teams; ensure release readiness.
• Monitor KPIs/OKRs and analytics to identify optimization opportunities.
• Drive discovery, experimentation, and continuous product improvement.
• Manage risks and dependencies to ensure successful delivery outcomes.
• Leverage AI tools to improve experiences, efficiency, and decision making.
• Mentor teammates and share PM best practices and Agile expertise.

Skills

Data-driven decisions

Stakeholder mgmt

Agile

Cross-functional leadership

Communication

Problem solving

AI productivity tools

Omni-channel awareness

Education

Bachelor’s degree in Business/Tech/PM/IS/CS/Marketing/Engineering or equivalent

Master’s degree preferred

Tools

Agile tools

A/B testing tools

Analytics tools

Job description

Staples is seeking a Product Manager – Omni Services to define priorities, manage backlogs, and translate customer needs into actionable product requirements. You will partner with cross-functional teams to enhance digital products and AI-enabled capabilities across Staples' platforms, driving measurable business results.

You’ll collaborate with engineering, UX, analytics, and external vendors, prioritizing work by value, timelines, and customer impact while mentoring peers and aligning with