Omni Channel Specialist - Customer Experience & Ops

Talbots; Oak Brook (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Comprehensive benefits

Merchandise discount 50-70%

Referral incentive program

Job summary

Talbots in Oak Brook, IL is seeking a Regular/Part time Omni-channel store associate to create exceptional customer experiences and operate store systems. You will drive Direct Fulfillment, BOPIS, Ship to Store, transfers, and merchandise flow while supporting daily priorities with the team.

The role requires strong communication, a customer-first mindset, and comfort using tablets and handheld devices. We offer comprehensive benefits and a generous merchandise discount, with a flexible schedule

Qualifications

• Customer-focused approach to create exceptional experiences.
• Ability to take initiative with limited direction.
• Strong communication skills and integrity.
• Comfort navigating computer/iPad/handheld systems.
• Organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Drive Omni and store operations and system usage.
• Create exceptional customer experiences and relationship-building.
• Lead OMNI duties: Direct Fulfillment, BOPIS, Ship to Store, Transfers, MOS, Damages.
• Set daily/weekly priorities with leadership colleagues.
• Participate in visual merchandising and store sets.
• Manage shipping, receiving, backroom flow and cleanliness.
• Assist facilities and maintain a safe work environment.
• Support team on Order from Store system and other duties.

Skills

Customer-centric

Initiative

Verbal communication

Tech literacy

Multi-tasking

Job description

Talbots in Oak Brook, IL is seeking a Regular/Part time Omni-channel store associate to create exceptional customer experiences and operate store systems. You will drive Direct Fulfillment, BOPIS, Ship to Store, transfers, and merchandise flow while supporting daily priorities with the team.

The role requires strong communication, a customer-first mindset, and comfort using tablets and handheld devices. We offer comprehensive benefits and a generous merchandise discount, with a flexible schedule