Omni Channel Fulfillment Specialist — Flexible Hours

URBN Urban Outfitters, Inc.; Wayland (MA); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Wayland, MA is seeking an Omni Service Specialist to support omni-channel order fulfillment, pack and ship online orders, and manage in-store and curbside pickups.

You will optimize daily workload, maintain packaging standards, and collaborate with leadership to deliver a seamless shopping experience across channels. The role requires flexible hours and a drive to improve operational processes.

Qualifications

• Flexible hours to meet omni-channel demand.
• Proven track record in leading operational processes with measurable results.
• Willingness to learn and grow within the organization.

Responsibilities

• Strategically process the order queue and daily workload to prevent backlog, cancellations, and ensure timely fulfillment of expedited orders.
• Maintain packaging standards to exceed customer expectations.
• Effectively use store technology to deliver a seamless omni-channel shopping experience.
• Oversee the omni process to maintain fill rates and brand standards.
• Communicate daily with leadership on omni processes and escalate issues impacting fulfillment.
• Collaborate with store leadership to share progress and maximize efficiency.

Skills

Flexible hours

Operational leadership

Willingness to learn

Job description

URBN Urban Outfitters, Inc. in Wayland, MA is seeking an Omni Service Specialist to support omni-channel order fulfillment, pack and ship online orders, and manage in-store and curbside pickups.

You will optimize daily workload, maintain packaging standards, and collaborate with leadership to deliver a seamless shopping experience across channels. The role requires flexible hours and a drive to improve operational processes.