Terrain Omni Service Specialist

URBN Urban Outfitters, Inc.; Wayland (MA); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Wayland, MA is seeking an Omni Service Specialist to support omni-channel order fulfillment, pack and ship online orders, and manage in-store and curbside pickups.

You will optimize daily workload, maintain packaging standards, and collaborate with leadership to deliver a seamless shopping experience across channels. The role requires flexible hours and a drive to improve operational processes.

Qualifications

• Flexible hours to meet omni-channel demand.
• Proven track record in leading operational processes with measurable results.
• Willingness to learn and grow within the organization.

Responsibilities

• Strategically process the order queue and daily workload to prevent backlog, cancellations, and ensure timely fulfillment of expedited orders.
• Maintain packaging standards to exceed customer expectations.
• Effectively use store technology to deliver a seamless omni-channel shopping experience.
• Oversee the omni process to maintain fill rates and brand standards.
• Communicate daily with leadership on omni processes and escalate issues impacting fulfillment.
• Collaborate with store leadership to share progress and maximize efficiency.

Skills

Flexible hours

Operational leadership

Willingness to learn

Job description

Location

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

Role Summary

The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.

Role Responsibilities

Customer Experience

• Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
• Maintains standards through the use of proper packaging to exceed the customer’s product expectations
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer

Business Operations

• Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
• Oversees organizational standards related to supply needs, technology, workstations, order staging and pickup areas
• Adheres to store’s safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store

Communication + Relationships

• Communicates daily with the leadership team on omni processes to ensure task completion
• Proactively escalates issues that may be impacting the ability to fulfill orders
• Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
• Sets an energized pace to establish and maintain omni-channel standards and service level agreements

Role Qualifications

• Ability to work flexible hours to meet the needs of the store omni channel demand
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $18.50 - USD $18.50 /Hr.