OMBUDSMAN FOR COMMON-INTEREST COMMUNITIES

State of Nevada; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

The State of Nevada’s Department of Business and Industry seeks an Ombudsman for Common-Interest Communities in Las Vegas. You will lead educational, informational, mediation, and ADR programs and guide stakeholders including homeowners, boards, and community managers.

You will oversee staff across Southern Nevada and Carson City, develop policies, ensure statutory compliance, and represent the Office to the Commission for Common-Interest Communities and other public bodies.

Qualifications

• Five or more years of progressively responsible management or supervisory experience.
• Experience in mediation, conflict resolution, facilitation, or alternative dispute resolution involving multiple stakeholders.
• Experience interpreting and applying statutes, regulations, contracts, or governing documents.
• Experience developing and delivering educational programs, workshops, or outreach initiatives.
• Experience preparing reports, policy recommendations, and presentations for executive leadership, boards, commissions, or public bodies.
• A Bachelor’s degree from an accredited college or university in public administration, business administration, political science, law, conflict resolution, communications, education, or closely related field is preferred.

Responsibilities

• Develop and oversee educational, informational, mediation, and ADR programs.
• Coordinate with parties to facilitate communication and achieve voluntary resolutions when appropriate.
• Oversee programs and operations across Southern Nevada and Carson City, with staff supervision.
• Set program priorities, develop policies, ensure compliance, manage resources, and represent the Office before public bodies.

Skills

Mediation

Conflict resolution

Facilitation

Public speaking

Negotiation

Written communication

Organizational skills

Time management

Policy analysis

Independent judgment

Cross-department collaboration

Diversity & inclusion

Education

Bachelor's degree in public administration or related field

Tools

Microsoft Office

Adobe Acrobat

Job description

• No Nevada state income tax.

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

The Department of Business and Industry is recruiting to fill an unclassified, non exempt Ombudsman for Common-Interest Communities position within the Real Estate Division in Las Vegas. The incumbent reports directly to the Division Administrator and serves at their pleasure. They will be responsible for providing leadership, information, guidance, education, and outreach regarding the services, programs, and resources available to homeowners, residents, boards of directors, community managers, and other stakeholders within Nevada's common-interest communities.

Essential Qualifications

• Five (5) or more years of progressively responsible management or supervisory experience, including responsibility for directing staff, managing workload, conducting employee evaluations, and administering complex programs.
• Demonstrated experience in mediation, conflict resolution, facilitation, or alternative dispute resolution involving multiple stakeholders.
• Experience interpreting and applying statutes, regulations, legal documents, contracts, or governing documents.
• Experience developing and delivering educational programs, workshops, public presentations, or outreach initiatives.
• Experience preparing reports, policy recommendations, correspondence, and presentations for executive leadership, boards, commissions, or public bodies.
• A Bachelors degree from an accredited college or university in public administration, business administration, political science, law, conflict resolution, communications, education, or closely related field is preferred.

Job Duties

The Ombudsman is responsible for the development, implementation, administration, and oversight of the Office's educational, informational, mediation, and alternative dispute resolution (ADR) programs. In this capacity, the Ombudsman works with parties involved in disputes filed with the Office to facilitate communication, promote constructive dialogue, and assist in achieving voluntary, mutually acceptable resolutions when appropriate and consistent with applicable law.

The incumbent provides executive oversight of all Office programs and operations, including the supervision and direction of professional and administrative staff located in both Southern Nevada and Carson City. They establish program priorities, develop policies and procedures, ensure compliance with applicable statutes and regulations, manage program resources, and represent the Office before the Commission for Common-Interest Communities and Condominium Hotels, the Legislature, governmental entities, industry organizations, and the public.

Knowledge, Skills, And Abilities

• Thorough knowledge of governmental operations and Nevada's political and regulatory environment.
• Knowledge of Nevada Revised Statutes and Administrative Code Chapters 116, 116A, 116B, and 38.
• Knowledge of homeowner associations, condominium hotels, community association governance, and common-interest community operations.
• Knowledge of mediation principles, conflict resolution techniques, and ADR practices.
• Knowledge of the Nevada Administrative Procedure Act (NRS Chapter 233B) and the regulatory adoption process.
• Knowledge of public administration principles and supervisory practices.
• Excellent mediation, negotiation, facilitation, and conflict resolution skills.
• Strong written, verbal, and public speaking skills.
• Effective organizational and workload management skills.
• Computer proficiency using Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and other office software.
• Read, interpret, and apply complex statutes, regulations, contracts, governing documents, and legal materials.
• Analyze facts, identify legal and procedural issues, and formulate defensible recommendations.
• Exercise independent judgment and sound decision-making.
• Maintain professionalism while interacting with hostile, emotional, or confrontational individuals.
• Work effectively with individuals from diverse cultural, social, and economic backgrounds.
• Work collaboratively across organizational divisions and with external stakeholders.
• Learn and implement new technologies and business systems.
• Travel statewide and work evenings and weekends as required.
• Maintain confidentiality and exercise discretion when handling sensitive matters.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of