OMBUDSMAN

Arizona Department of Administration; Phoenix (AZ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Affordable health benefits

Retirement with ASRS

Paid holidays and vacation

Job summary

Arizona Department of Juvenile Corrections seeks an Ombudsman to represent youth in parole revocation hearings, advocate rights, and coordinate with Parole Officers and facility staff. The role ensures safe housing, manages grievances, trains grievance coordinators, and provides youth rights training.

Join a diverse legal team focused on rehabilitative services for youth. Responsibilities include coordinating investigations, monitoring ADA accommodations, facilitating court appearances, and

Qualifications

• Experience with juveniles in a correctional setting.
• Experience with contested and administrative, criminal or civil hearings.
• Bilingual skills in Spanish/English preferred but not required.

Responsibilities

• Visit housing units to ensure safe, appropriate conditions and address deficiencies.
• Coordinate and monitor youth grievances and track status.
• Appoint and train Grievance Coordinators and provide youth rights training.
• Represent youth in administrative hearings and coordinate with Parole Officers.
• Facilitate youth participation in court hearings.
• Review ADA accommodations and ensure cross-office integration.
• Investigate disability discrimination or harassment claims.
• Support tribal outreach compliance and Native American youth services.
• Monitor agency processes for PREA and behavioral interventions.
• Foster cooperation with other government agencies and stakeholders.
• Participate in staff committees and perform assigned duties.

Skills

Tactful communication

Diplomatic problem-solving

Conflict resolution

Forensic argument

Microsoft Office

Google Suites

Time management

Relationship building

Public speaking

Report writing

Working under stress

Tools

Microsoft Office

Google Suites

Job description

DEPT OF JUVENILE CORRECTIONS

Our vision is to make Arizona’s community safer by delivering effective rehabilitative services to the young people entrusted to our care.

The mission of the Arizona Department of Juvenile Corrections is to provide the young people in our care with evidence-based rehabilitative services that enhance their well‑being and equip them with the skills and resources they need to thrive as successful members of society.

Job Location:

Address: Adobe Mountain School/Legal Bureau 2800 W. Pinnacle Peak Road Phoenix, Arizona 85027

Salary:

$50,000 - 60,999.95

Grade:

20

Closing Date:

09/29/2026

OMBUDSMAN

Job Summary:

The Arizona Department of Juvenile Corrections (ADJC) is seeking an Ombudsman who will represent youth in parole revocation hearings, advocate for youth rights, and coordinate with Parole Officers and facility staff on behalf of youth. This position ensures safe housing unit conditions, manages the youth grievance process, appoints and trains grievance coordinators, and provides youth rights training. This position supports the Youth Rights Supervisor in tribal outreach compliance, reviews ADA accommodations, investigates disability discrimination claims, facilitates youth appearance at virtual court hearings and attorney visits, and monitors agency processes. ADJC wants you to join our talented and diverse Legal team! At ADJC you will have the opportunity to grow and collaborate in a fast‑paced, team‑oriented environment that supports and rehabilitates youth in the juvenile justice system.

Job Duties:

• Conduct visits to housing units to ensure appropriate conditions and work with staff to address any deficiencies or problems involving youth
• Coordinate and facilitate resolution of youth grievances; collect, assign and monitor status of grievances; remind staff when grievances are overdue
• Appoint and train youth as Grievance Coordinator on each unit; provide and collect contact forms on each unit for internal dispute resolution; provide training to newly committed youth on youth rights
• Represent youth in administrative hearings; serve as an advocate for youth in contested hearings; explain rights and procedures; coordinate with Parole Officers and facility staff regarding hearings
• Facilitate youth participation in delinquency, dependency, criminal, probate, and other court hearings
• Review, monitor and communicate recommended accommodations for youth in accordance with the Americans with Disabilities Act (ADA); ensuring seamless integration of accommodations not only in the specific area that prompted the recommendation but also across other relevant areas within the agency
• Investigate, facilitate resolution, and report any claims of disability discrimination or harassment based on disability
• Support the Youth Rights Supervisor in ensuring compliance with statutory tribal outreach requirements and facilitating services for Native American youth
• Monitor various agency processes and interface with the process managers, including but not limited to the Prison Rape Elimination Act (PREA) and behavioral intervention, to ensure compliance with the law and policies
• Develop, maintain and improve communication and cooperation between the department and other key stakeholders including other government agencies
• Participate in staff committees
• Perform other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Arizona State laws and Federal laws regarding youth, juvenile and criminal law
• Principles of adolescent behavior and delinquency
• Principles of advocacy and dispute resolution

Skills in:

• Tactful and effective communication
• Diplomatic cooperative problem‑solving
• Conflict Resolution
• Forensic argument
• Computer software Microsoft Office and Google Suites
• Time management and multitasking
• Developing and maintaining positive working relationships with agency staff and government agencies
• Public speaking and professional report writing
• Managing working in a stressful environment

Abilities to:

• Read, understand, implement, and monitor agency policy
• Operate autonomously with a high degree of ethical leadership and integrity
• Review and understand law enforcement and parole reports related to parole revocation
• Learn rules of evidence and criminal procedure
• Represent youth in contested hearings
• Advocate for youth
• Learn ADJC database systems
• Explain law and policy in a matter that youth can understand
• Counsel and interact with delinquent youth in a correctional setting

Selective Preferences:

• Experience with juveniles in a correctional setting
• Experience with contested and administrative, criminal or civil hearings
• Bilingual skills in Spanish/English preferred but not required

Pre-Employment Requirements:

Employment is contingent on the selected applicant passing a comprehensive background investigation and pre-employment screenings.

Current State of Arizona employees: In order to be considered for this position, it requires acceptable performance history as demonstrated by not having been issued a letter of suspension or have been involuntarily demoted within one year preceding this job posting close date, and have an overall rating of “meets expectations” or higher on the most recent employee performance evaluation.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, vision, life insurance, and short-term disability plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred Compensation Program
• Wellness Plans

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

This position participates in the Arizona State Retirement System (ASRS)

• New membership begins the 27th week of employment
• Immediately vested in retirement contributions
• Defined Benefit

Attention current State of Arizona employees: Please contact our Human Resources Office at [e-mail] if you are in a different retirement plan than the one indicated above.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Advertised: 08 Jun 2026 US Mountain Standard Time

Applications close: 29 Sep 2026 US Mountain Standard Time