Ombuds Office Director — Higher Education

The Chronicle Of Higher Education, Inc.; Chapel Hill (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a University Ombuds and Director of the University Ombuds Office to provide confidential, impartial, and independent problem solving across the university.

The role leads the Ombuds Office’s operations and strategic direction, serving staff, faculty, students, and administrators in alignment with ethical standards and institutional goals.

Qualifications

• Strong oral and written communication skills.
• Ability to maintain strict confidentiality and exercise discretion.
• Understanding of higher education structures and dynamics.
• Ability to analyze complex scenarios and articulate options for resolution.

Responsibilities

• Provide confidential, impartial, informal problem solving for all campus members.
• Lead day-to-day operations and strategic direction of the Ombuds Office.
• Collaborate with campus entities and provide capacity-building facilitation.
• Serve in an advisory capacity with no formal authority while promoting integrity and equity.

Skills

Oral communication

Written communication

Integrity

Discretion

Conflict resolution

Higher education knowledge

Education

Post-Baccalaureate degree

Bachelor's degree + 5 years experience

Job description

The University of North Carolina at Chapel Hill is seeking a University Ombuds and Director of the University Ombuds Office to provide confidential, impartial, and independent problem solving across the university.

The role leads the Ombuds Office’s operations and strategic direction, serving staff, faculty, students, and administrators in alignment with ethical standards and institutional goals.