University Ombuds

Northeastern Illinois University; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Job summary

Northeastern Illinois University invites applications for a University Ombuds to provide confidential, informal, and impartial assistance to employees and students. The role includes coaching on communications, informal mediation, and leading conflict-management workshops across campus.

The Ombuds will engage in outreach, track trends, and recommend improvements while maintaining independence, confidentiality, and fair processes. Regular on-site attendance is required.

Qualifications

• Masters or professional degree in a related field required.
• Completion of IOA certification or approved Foundations within six months.
• Minimum 30 hours mediation training completed.
• Outstanding communication, organizational, listening and coaching abilities.

Responsibilities

• Provide confidential, informal, and impartial assistance to employees and students.
• Coach individuals on oral and written communications and conflict handling.
• Informal mediation between parties and facilitate meetings.
• Design and deliver conflict management workshops.
• Engage in regular outreach and build relationships across the university.
• Track anonymous trend data and report on campus concerns and improvements.
• Draft annual reports and support policy development and procedures.
• Supervise staff or interns and maintain independence, confidentiality, and fair processes.

Skills

Mediation training

Communication skills

Coaching skills

Conflict resolution

Education

Masters or professional degree in related field

IOA Certification or Foundations of Organizational Ombudsman Practice

Minimum 30 hours of mediation training

Job description

Job Summary

University Ombuds is a designated impartial individual who informally and confidentially assists University employees and students in dealing with concerns or issues. The Ombuds helps employees and students by listening to concerns, clarifying issues, reviewing and developing options for managing or resolving their concerns, and providing information and referrals. The Ombuds also coaches employees and students on oral and written communications related to employee and/or student matters and in handling conflicts; informally mediates between parties in conflict; facilitates meetings and discussions; and conducts conflict management related workshops. Additionally, the Ombuds is required to engage in outreach to employees and students about the role of the University Ombuds as well as to collaborate and develop good working relationships with administrators, faculty, staff, and students across the University. The University Ombuds supplements, but does not replace, the University's existing resources for employees and students. The Ombuds does not provide legal advice or psychological counseling. The Ombuds will not act as an advocate for any party in a dispute, nor will the Ombuds act as a representative for the University administration or parties who visit or consult the Ombuds Office. The Ombuds also does not conduct formal investigations, make decisions about complaints, establish or change policies, or serve as an agent for the University in receiving notices of complaints. The Ombuds, however, is required to report anonymous trend data and Ombuds Office use; provide early warning of new areas of organizational concern; can make recommendations to improve the University; and can act as an advocate for healthy and effective campus conflict resolution.

Job Description

• Providing confidential, informal, and impartial assistance to University employees and students by listening to concerns, clarifying issues; reviewing and developing options for managing or resolving their concerns; and providing information and referrals.
• Coaching employees and students on oral and written communications related to employee and/or student matters and on handling conflicts.
• Informal mediation between employees and students in conflict; facilitating meetings and discussions.
• Designing and conducting conflict management related workshops for the University community.
• Engaging in regular outreach to employees and students about the role of the Ombuds as well as collaborating and developing good working relationships with administrators, faculty, staff, and students across the University.
• Tracking trend data anonymously on the use of the Ombuds Office and concerns of employees and students; providing early warning of new areas of organizational concern and need for systemic improvements; and making recommendations to improve the University. Write Annual Report containing this information.
• Serving as a campus resource for officials in formulating or modifying policy and procedures; identifying issues that may surface as a result of any gaps between stated University goals and University practices.
• Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.
• Formulating, managing, and monitoring the overall goals, direction, programs and budget of the Ombuds Office. Supervise office staff or interns, if applicable.
• Ensuring that the integrity of the Ombuds Office is maintained through independence, impartiality, confidentiality, fair processes, and timely attention to the resolution of issues, while demonstrating treatment of individuals with dignity and respect.

Other Information

This is a University leadership position that requires regular in-person/on-campus attendance to meet the needs of the University and to foster strong and collaborative interactions across the University.

Minimal Qualifications

• Thirty hours of mediation training required. Completion of the International Ombudsman Association Certification or IOAC Course Foundations of Organizational Ombudsman Practice within six months of the first day of University employment. A minimum of a Masters or Professional Degree in related field.
• Outstanding communication, organizational, listening, and coaching skills. Ability to communicate effectively with individuals at all levels within the University. Must be able to maintain confidentiality and remain impartial. A strong background knowledge/experience with individual and group behavior matters. Proven history in resolving conflicts in a diverse environment.
• Demonstrated experience working in or supporting diverse communities, with the ability to navigate complex interpersonal and institutional dynamics in a higher-education environment while maintaining neutrality, cultural responsiveness, and respect for all parties.
• Effective presentation and training skills. Ability to self-start and work independently. Must know and adhere to the Code of Ethics and Standards of Practice of the International Ombudsman Association.

This position requires a background check.

Salary Range

$115,000 - $125,000

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit the Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Transcripts

Copies of unofficial transcripts are accepted; however, official transcripts for all earned degrees will be required of candidates selected for final interviews.

Equal Opportunity Statement

Northeastern Illinois University is an Equal Opportunity/Affirmative Action Employer. The university welcomes applications from Women, Minorities, Veterans, and Persons with Disabilities, as well as other qualified individuals. Positions are contingent upon the University’s receipt of its State of Illinois appropriation.