Ombuds Data Coordinator - Hybrid

State of Oregon; Eugene (OR); Hybrid; USD 48,000 - 67,000; Full time

Job summary

Oregon Health Authority is seeking an Administrative Specialist 2 to coordinate Ombuds feedback and casework, with data management using REMA and Dynamics CRM. The role emphasizes HIPAA-compliant data handling and timely reporting in a hybrid work environment.

You will handle daily intake, triage, and referrals, supporting program integrity and cross-team collaboration while aligning with ORS policies and Medicaid-related guidance.

Qualifications

• Three years of secretarial or administrative support experience with coordinating office procedures and reporting.
• Associate degree in general office occupations with two years' related experience.
• Equivalent combination of education and experience.

Responsibilities

• Daily Ombuds Program case intake and evaluation within scope.
• Manage case assignments and provide data reporting and analysis.
• Maintain data integrity, data dictionary, and monthly/quarterly reports.
• Support Ombuds teams with administrative tasks and trainings.

Skills

Secretarial/administrative support

Data management

Microsoft Office (Word, Excel, PowerPt

Education

Associate degree in general office occupations and two years of secretarial or administrative support experience

Equivalent combination of education and experience

Tools

Microsoft Dynamics CRM

Job description

Oregon Health Authority is seeking an Administrative Specialist 2 to coordinate Ombuds feedback and casework, with data management using REMA and Dynamics CRM. The role emphasizes HIPAA-compliant data handling and timely reporting in a hybrid work environment.

You will handle daily intake, triage, and referrals, supporting program integrity and cross-team collaboration while aligning with ORS policies and Medicaid-related guidance.