OluKai Retail Lead - Hilton Hawaiian Village

OluKai; Honolulu (HI); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Discount (Archipelago brands)

Medical, Dental, Vision Benefits

Company paid life insurance

Paid time off accrued annually

Product discounts and comps

Flexible schedule

Snack/beverage reimbursement

Bonus program eligibility

Team building events

Resumo da oferta

OluKai is seeking a Retail Lead to welcome guests and deliver a premier brand experience in Honolulu. You will lead with aloha, coach team members, and ensure store standards while serving as Manager on Duty when needed.

The role emphasizes storytelling of product lines, high service levels, and active involvement in local events and community programs.

Qualificações

• Minimum 1 year retail or customer service experience, preferably in a leadership or key holder role.
• Able to open and close the store to standard and manage store keys and security.
• Comfortable acting as Manager on Duty when needed and coaching retail staff.
• Strong interpersonal and written/verbal communication skills.
• Ability to lift up to 30lbs and work a flexible schedule with shifts.

Responsabilidades

• Lead store operations and ensure excellent guest experiences.
• Open/close the store, secure keys, and uphold security measures.
• Act as Manager on Duty when required and support policy adherence.
• Engage customers, tell OluKai brand stories, and recommend products.
• Support back-of-house duties including receiving and restocking.
• Uphold visual standards and participate in local events and giveback initiatives.

Conhecimentos

Goal orientation

Leadership

Customer service

Brand ambassador

Communication

Store operations

POS expertise

Team player

Descrição da oferta de emprego

As the OluKai Retail Lead, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry.

We Have The Following Position(s) Open For This Role

• Full Time - 32 hours or more

What You Bring

• Ability to consistently hit goals and plans set forth by company and/or management.
• Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Responsibility to open and close the store to standard and for store keys and security measures.
• Confidence to be the Manager on Duty when needed.
• Basic coaching to Retail Associates as needed.
• Ability to engage with new customers and build immediate and lasting rapport.
• Storyteller mindset, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
• Expertise on OluKai’s product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
• Attention to detail, upholds visual standards and store cleanliness.
• Willingness to be a team player to help with back of house duties including receiving, processing product and re-stock.
• Thorough understanding of POS best practices and use for a seamless consumer experience.
• Be a brand ambassador for OluKai. Participate in local events and giveback programs.

What We Offer

FT Lead >32hrs/wk

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Medical, Dental, and Vision Health Benefits
• Company paid life insurance
• Paid time off accrued annually
• Comped yearly product from all Archipelago brand
• Flexible work schedule
• Snack/beverage reimbursement up to $50
• Bonus Program eligibility
• Team building events

Additional Skills & Qualifications

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Must be available for at least three (4-8hrs) shifts a week
• Strong interpersonal and communications skills both verbal and written
• An independent work ethic, excellent time management skills and organizational abilities
• Positive attitude and high integrity
• Must be able to lift, carry or otherwise move objects weighing up to 30lbs.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.