OLRVC Service Writer II (Tuesday-Saturday, 8am-5pm)

Ocean Lakes Service Corp.; Myrtle Beach (SC); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Ocean Lakes Family Campground is seeking a Parts and Service Associate to oversee the parts and service department, assist guests, write up work orders, and manage warranty claims for reimbursement.

The role requires on-site availability, basic computer skills, a valid driver's license, and the physical ability for lifting and outdoor work. You will support sales during deliveries and uphold safety and guest service standards.

Qualifications

• High School Diploma or higher.
• Proficient in computers and basic software.
• Must have reliable transportation and a valid driver's license.
• Ability to work on-site for all scheduled hours.
• Physical ability for lifting up to 50 lbs and outdoor work.

Responsabilités

• Assists guests with parts and service needs.
• Prepares and writes up work orders for services rendered by the service department.
• Maintains and orders technical parts for RV units (furnaces, refrigerators, A/C).
• Completes and files warranty claims for reimbursement.
• Orders warranty parts and ensures payment where appropriate.
• Assigns work orders and assists as needed.
• Repairs and services RVs sold by Sales prior to delivery.
• Maintain cleanliness of the parts department.
• Provide outstanding guest service at every opportunity.

Connaissances

Computer literacy

Guest service

Teamwork

Reliable transportation

Valid driver's license

Formation

High School Diploma or higher

Description du poste

PURPOSE OF POSITION: Oversees efficient operation of the parts and service department.

CLASSIFICATION: Hourly – Non-Exempt – Pay Grade 7

DEPARTMENT: OLRV

DUTIES AND RESPONSIBILITIES:

• Assists guests with parts and service needs.
• Prepares and writes up work orders for services rendered by the service department.
• Maintains and orders technical parts for RV units (i.e., furnaces, refrigerators, air conditioning units.
• Completes and files all warranty claims insuring OLRV Center is properly reimbursed.
• Orders all warranty parts.
• Insures that OLRV Center receives payment for all parts specially ordered by the parts department.
• Assigns work orders as received in proper order and assists as needed.
• Repairs and services recreational vehicles sold by the Sales Department prior to delivery.
• Repairs and services recreational vehicle need as outlined on work orders.
• Will assist guests and finalize sales as needed.
• Maintains cleanliness of the parts department.
• Provide outstanding guest service at every opportunity.
• Promote a positive relationship with team members in all departments and divisions.
• Understanding of internal controls.
• Maintain confidentiality of information.
• Ability to interact well with others in a team environment.
• Additional duties as assigned.

SAFETY RESPONSIBILITIES AND REQUIREMENTS:

• Actively demonstrate, encourage, train and model safety rules and guidelines, in accordance with Company, along with local, state and federal law requirements.
• Investigate loss producing incidents and review prevention recommendations with all employees.
• Actively participate in the safety meetings, if requested by Management, providing and documenting safety training, if applicable, and offering improvement suggestions. Ensure that all safety equipment is used at all times, i.e. safety harness, eye protection, hard hats, gloves, etc.
• Report safety or hazard concerns to management.
• Report any work-related injury to management.
• Take personal responsibility for safety every day.

QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:

• High School Diploma or further education.
• Proficient use in computers.
• Must have reliable transportation.
• Must have a valid driver’s license.
• Must have the ability to work on site for all scheduled hours.
• Physical requirements should include frequent lifting up to 50 lbs, pushing, pulling, and bending.
• Physically able to stand, sit, and walk for extended periods of time.
• Must be able to perform outdoor physical labor in varying weather conditions.

SCHEDULE:

• Ocean Lakes Family Campground operates 7 days each week. Employees must be available to work a flexible schedule, including weekends and/or holidays as well as overtime hours as necessary.
• Available to take calls on a 24-hour rotation basis. Available to take emergency calls for complex issues.