Okta Support Specialist - Senior Consultant

Guidehouse Inc.; McLean (VA); Vor Ort; USD 113.000 - 188.000; Vollzeit

Benefits dieser Stelle

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave and Adoption Assistance

Tuition Reimbursement

Student Loan PayDown

Zusammenfassung

Guidehouse Inc. is seeking a Tier 2 Support Specialist with deep IAM expertise to support Okta, SailPoint IIQ, and CyberArk across enterprise systems in McLean, VA. The role requires 5+ years of experience, a Bachelor's degree, and the ability to obtain and maintain a Public Trust clearance.

Strong problem-solving and collaboration with IAM engineering and security teams are essential. US Citizens have priority; travel up to 10% is possible.

Qualifikationen

• Minimum of five (5)+ years of work experience.
• Bachelor's degree from an accredited university.
• Must obtain and maintain a Federal or DoD public trust.
• Experience using Okta as an enterprise identity provider.
• Knowledge of Okta features, integrations, and architecture.
• Experience with MFA factors for Okta users and troubleshooting.
• Familiarity with ITIL practices and ticketing systems.
• Understanding of IAM principles and enterprise implementation.
• Excellent problem-solving, communication, and documentation skills.

Aufgaben

• Provide Tier 2 technical support for IAM incidents and service requests.
• Troubleshoot and resolve issues related to user provisioning, authentication, access policies, and privileged account management.
• Collaborate with Tier 1 support, IAM engineering, and security teams to escalate and resolve complex issues.
• Monitor IAM systems for performance, availability, and security anomalies.
• Maintain documentation for support procedures, known issues, and resolutions.
• Assist in onboarding/offboarding processes and access reviews.
• Support integration and configuration of IAM tools with enterprise applications.
• Participate in audits and compliance activities related to identity governance and access controls.

Kenntnisse

IAM expertise

Okta IAM

SailPoint IIQ

CyberArk

MFA configuration

SAML/OAuth

ITIL & ServiceNow

Problem solving

Communication

Ausbildung

Bachelor's degree

Tools

Okta

SailPoint IIQ

CyberArk

ServiceNow

PowerShell

RSA tokens

Jobbeschreibung

• Job Family : Cyber Consulting
• Travel Required : Up to 10%
• Clearance Required : Ability to Obtain Public Trust

What You Will Do :

Our Cybersecurity Consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business issues from strategy through execution. A career in an integrated team of developers and consultants provides the opportunity to grow and contribute to our clients' business issues every day, applying a collection of security spectrum capabilities, including security strategy and governance, IT risk, security technologies, and cybercrime and breach response.

We are seeking a highly skilled and motivated Tier 2 Support Specialist with deep expertise in Identity and Access Management (IAM) technologies. This role is critical to ensuring secure, efficient, and compliant access across our enterprise systems. The ideal candidate will have hands‑on experience supporting and troubleshooting the full IAM stack, including Okta, SailPoint IdentityIQ (IIQ), and CyberArk.

Responsibilities include, but are not limited to:

• Provide Tier 2 technical support for IAM‑related incidents and service requests.
• Troubleshoot and resolve issues related to user provisioning, authentication, access policies, and privileged account management.
• Collaborate with Tier 1 support, IAM engineering, and security teams to escalate and resolve complex issues.
• Monitor IAM systems for performance, availability, and security anomalies.
• Maintain documentation for support procedures, known issues, and resolutions.
• Assist in onboarding/offboarding processes and access reviews.
• Support integration and configuration of IAM tools with enterprise applications.
• Participate in audits and compliance activities related to identity governance and access controls.

What You Will Need:

• Minimum of FIVE (5)+ years of work experience.
• Experience in engineering and deploying IT systems.
• Bachelors degree from an accredited university.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Experience using Okta as an enterprise identity provider solution.
• Knowledge of Okta including features, integrations, and architecture.
• Understanding of authentication protocols, such as SAML 2.0 or OAuth.
• Experience configuring user authentication policies and application connections in Okta.
• Experience configuring and managing Multi‑Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One‑Time Passcodes, and RSA tokens.
• Experience troubleshooting Okta user authentication and application issues.
• Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow).
• Understanding of security principles, compliance standards and identity lifecycle.
• Excellent problem‑solving, communication, and documentation skills.
• Strong understanding of IAM principles and how to implement them in an enterprise solution.

US Citizenship is contractually required.

What Would Be Nice To Have:

• Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect certifications.
• Experience leveraging Okta APIs to construct calls for required tasks.
• Experience leveraging of PowerShell scripts and their application for Okta.
• Experience in other IAM platforms such as SailPoint IIQ/ISC, CyberArk.
• Experience following established software development standards and procedures and contribute towards their improvement.
• Familiarity with SDLC process, including designing and developing applications.
• Broad knowledge of information system technologies with willingness to learn new technologies.
• Experience with cloud provider services (AWS or Azure) and understanding of DevSecOps tools and processes.
• Strong understanding of IAM principles and how to implement them in an enterprise solution.
• Active Security Clearance.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opp