Okta Support Specialist - Senior Consultant

US101 Guidehouse Inc.; Tysons (VA); On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical

Rx

Dental & Vision Insurance

401(k) Retirement Plan

Mobility Stipend

Job summary

Guidehouse is seeking a Tier 2 IAM Support Specialist with hands-on Okta, SailPoint IIQ, and CyberArk experience to secure access across enterprise systems. U.S. Citizenship and ability to obtain Public Trust are required, with travel up to 10%. You will join a team of consultants delivering IAM solutions from strategy to execution.

The role emphasizes troubleshooting, policy configuration, onboarding/offboarding support, and audits within a dynamic security practice.

Qualifications

• Bachelor's degree from an accredited university.
• 5+ years of IT systems engineering and deployment experience.
• Experience with Okta, SailPoint IIQ, CyberArk and IAM best practices.

Responsibilities

• Provide Tier 2 IAM support for incidents and service requests.
• Troubleshoot provisioning, authentication, and access policies.
• Collaborate with Tier 1, IAM engineering, and security teams.
• Monitor IAM systems for performance, availability, and security anomalies.
• Maintain docs for procedures, issues, and resolutions.
• Assist onboarding/offboarding and access reviews.
• Support IAM tool integration with enterprise apps.
• Participate in audits and identity governance activities.

Skills

IAM

Okta

SailPoint IIQ

CyberArk

MFA

SAML/OAuth

PowerShell

ITIL

ServiceNow

US Citizenship

Education

Bachelor's degree

Tools

Okta

SailPoint IIQ/ISC

CyberArk

PowerShell

Job description

Job Family: Cyber Consulting

Travel Required: Up to 10%

Clearance Required: Ability to Obtain Public Trust

What You Will Do

Our Cybersecurity Consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business issues from strategy through execution. A career in an integrated team of developers and consultants provides the opportunity to grow and contribute to our clients' business issues every day, applying a collection of security spectrum capabilities, including security strategy and governance, IT risk, security technologies, and cybercrime and breach response. We are seeking a highly skilled and motivated Tier 2 Support Specialist with deep expertise in Identity and Access Management (IAM) technologies. This role is critical to ensuring secure, efficient, and compliant access across our enterprise systems. The ideal candidate will have hands‑on experience supporting and troubleshooting the full IAM stack, including Okta, SailPoint IdentityIQ (IIQ), and CyberArk.

Responsibilities

• Provide Tier 2 technical support for IAM-related incidents and service requests.
• Troubleshoot and resolve issues related to user provisioning, authentication, access policies, and privileged account management.
• Collaborate with Tier 1 support, IAM engineering, and security teams to escalates and resolve complex issues.
• Monitor IAM systems for performance, availability, and security anomalies.
• Maintain documentation for support procedures, known issues, and resolutions.
• Assist in onboarding/offboarding processes and access reviews.
• Support integration and configuration of IAM tools with enterprise applications.
• Participate in audits and compliance activities related to identity governance and access controls.

What You Will Need

• Minimum of FIVE (5)+ years of work experience.
• Experience in engineering and deploying IT systems.
• Bachelors degree from an accredited university.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
• Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Experience using Okta as an enterprise identity provider solution.
• Knowledge of Okta including features, integrations, and architecture.
• Understanding of authentication protocols, such as SAML 2.0 or OAuth.
• Experience configuring user authentication policies and application connections in Okta.
• Experience configuring and managing Multi-Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and RSA tokens.
• Experience troubleshooting Okta user authentication and application issues.
• Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow).
• Understanding of security principles, compliance standards and identity lifecycle.
• Excellent problem-solving, communication, and documentation skills.
• Strong understanding of IAM principles and how to implement them in an enterprise solution.
• US Citizenship is contractually required.

What Would Be Nice To Have

• Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect certifications.
• Experience leveraging Okta APIs to construct calls for required tasks.
• Experience leveraging of PowerShell scripts and their application for Okta.
• Experience in other IAM platforms such as SailPoint IIQ/ISC, CyberArk.
• Experience following established software development standards and procedures and contribute towards their improvement.
• Familiarity with SDLC process, including designing and developing applications.
• Broad knowledge of information system technologies with willingness to learn new technologies.
• Experience with cloud provider services (AWS or Azure) and understanding of DevSecOps tools and processes.
• Strong understanding of IAM principles and how to implement them in an enterprise solution.
• Active Security Clearance.

Annual Salary Range

The annual salary range for this position is $113,000.00-$188,000.00.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

• Medical
• Rx
• Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets.

guidehouse.com