Offshore Technical Support & API Implementation Specialist

Veem; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Bonus

Job summary

Veem is hiring an Offshore Technical Support & API Implementation Specialist to blend frontline technical support with customer and partner API implementations. You will guide integrations from setup through testing, launch and stabilization while communicating clearly with technical and business stakeholders.

The role emphasizes hands-on API work, problem solving, and delivering reliable onboarding experiences for customers and partners across diverse markets.

Qualifications

• 3+ years in API implementation or client-facing technical role.
• Hands-on REST APIs, JSON, OAuth, webhooks, Postman, and OpenAPI.
• Test APIs, inspect logs/payloads, reproduce steps.
• Able to guide both technical and business stakeholders through integrations.
• Strong ownership of customer support across phone, email, and live chat.
• Balanced multitasking with thorough documentation and follow-ups.
• AI experience to test/refine prompts and automated workflows.

Responsibilities

• Provide frontline technical support via phone, email and chat.
• Guide customers through API integrations from configuration to testing and launch.
• Assist partners with post-launch stabilization and troubleshooting.
• Collaborate with Product, Engineering and Ops to resolve issues.

Skills

REST APIs

JSON

OAuth

Webhooks

Postman

OpenAPI

API testing

Logs inspection

Root cause analysis

Documentation

Stakeholder guidance

Customer support

Prompt engineering

Job description

Role: Offshore Technical Support & API Implementation Specialist

Location: South Asia

Employment Type: Full-time

Level: Intermediate

Compensation: Salary + Bonus + OTE + Health Benefits

About Veem

Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque— we’ve built a platform that makes them seamless, transparent, and scalable.

Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence.

We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.

Why Join Veem

• Impact: Help businesses move billions globally, more efficiently
• Growth: Be part of a fast-scaling fintech and embedded finance space
• Ownership: Contribute meaningfully and see results quickly
• Collaboration: Work cross-functionally across Product, Sales, and Ops
• Innovation: Shape the future of B2B payments

Role snapshot

Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization.

Ideal candidate profile

• 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role.
• Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI.
• Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps.
• Comfortable guiding both technical and business stakeholders through an integration.
• Strong customer support ownership across phone, email, and live chat.
• Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups.
• AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality.

Preferred background

• Fintech, payments, banking, financial services, or another regulated environment.
• Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms.
• Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation.