Officer Security

IHG Hotels & Resorts; New Orleans (LA); On-site; USD 19,000 - 30,000; Full time

Job summary

IHG Hotels & Resorts in New Orleans seeks a Hotel Security Officer to patrol, monitor CCTV, and respond to emergencies, ensuring guest and staff safety.

The role requires physical stamina and the ability to manage access control and report incidents; strong communication and calm under pressure are essential.

Qualifications

• Physical ability to stand, walk, bend, and lift up to 100 lbs.
• Previous security experience preferred, especially in high-end hotels.
• Valid licenses or law enforcement background may be required.
• Knowledge of local laws, fire codes, and emergency procedures.

Responsibilities

• Patrol hotel premises in all weather to deter security threats.
• Monitor CCTV and respond to suspicious activity.
• Serve as first responder to safety, fire, and medical incidents.
• Verify staff and visitor identities; control access to sensitive areas.
• Prepare incident reports and logs for investigations.
• Assist guests and staff with safety-related concerns.

Skills

Strong communication

Observation skills

Interpersonal skills

Calm under pressure

Education

High school diploma or equivalent

Valid security guard license

Tools

CCTV surveillance systems

Job description

Key Responsibilities And Duties

• Patrol and Surveillance: Regularly patrol the hotel property (guest areas, back-of-house, perimeter) in all weather conditions. Monitor surveillance equipment (CCTV) to detect suspicious activity.
• Emergency Response: Act as first responders to safety, fire, and medical incidents. Respond to alarm systems, disturbances, and calls for assistance promptly.
• Access Control: Monitor entrances and exits, verifying identification for staff and visitors, and managing authorized access to sensitive areas.
• Reporting and Documentation: Prepare detailed incident reports, daily logs, and documentation for investigations, police, or insurance purposes.
• Safety Enforcement: Ensure compliance with hotel, fire, and health safety codes (e.g., OSHA).
• Guest Service: Assist guests and employees with safety-related concerns, ensuring a secure and welcoming atmosphere.

Qualifications And Requirements

• Physical Ability: Frequently stand, walk, bend, and lift items weighing 50-100 pounds.
• Experience/Certification: Previous security experience is preferred, often in high-end hotels. Valid security guard licenses or law enforcement experience may be required.
• Skills: Strong communication, observation, and interpersonal skills. Ability to remain calm and professional in high-stress situations.
• Knowledge: Working knowledge of local laws, fire codes, and emergency procedures.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.