Security Officer Full Time

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 53,726,000 - 57,859,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Kimpton Hotels & Restaurants in Charlotte, NC is seeking a Security Officer responsible for creating a safe environment for guests and staff. You will patrol the property, assist guests with access, monitor security systems, respond to incidents, and coordinate emergency response as needed.

The role emphasizes confidentiality, professional communication, and collaboration with other departments to uphold safety standards and protect assets.

Qualifications

• Prior experience in a Security Officer position or similar preferred.
• Ability to create and maintain an uplifting, welcoming, and safe environment.
• Flexible schedule, able to work evenings, weekends and holidays.

Responsibilities

• Patrol all areas of the property and manage entrances.
• Assist guests with room access, ADA access, safe lockouts.
• Conduct daily hazard inspections and monitor security systems.
• Respond to accidents and coordinate first aid/CPR as required.
• Assist guests and employees during emergencies.
• Notify appropriate individuals in events of accidents or incidents.
• Diffuse guest and employee disturbances.
• Complete incident reports and loss prevention logs.
• Maintain confidentiality and release information only to authorized individuals.
• Conduct investigations and gather evidence; interview relevant parties.
• Complete safety training and certifications.
• Ensure uniform and professional appearance.
• Develop positive working relationships across departments.
• Follow quality assurance standards.

Skills

Security experience

Customer service

Flexible schedule

Job description

What You'll Do

As a Security Officer your primary responsibility is to build a safe and secure environment for all employees and guests. You will provide safety education, enforce company standards and promote the highest level of profit protection.

• Patrol all areas of the property, and lock/unlock property entrances as required.
• Assist guests with room access, ADA access, safe lockouts, etc.
• Conduct daily physical hazard inspections and monitor closed‑circuit televisions, perimeter alarm system, duress (Area of Refuge) alarms, and fire life safety systems.
• Respond to accidents and contact EMS or coordinate first aid/CPR as required.
• Assist guests and employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks or other incidents.
• Diffuse guest and/or employee disturbances.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality and release information only to authorized individuals.
• Conduct investigations and gather evidence; conduct interviews with relevant parties.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, supporting departments to reach common goals.
• Follow quality assurance expectations and standards.

What You Bring

• Prior experience in a Security Officer position or similar preferred.
• Ability to create and maintain an uplifting, welcoming, and safe environment.
• Flexible schedule, able to work evenings, weekends and holidays.

Pay & Benefits

The hourly pay for this role is $19.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.

EEO Statement

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself, Lead Yourself, Make It Count

Be yourself. Lead yourself. Make it count.