Officer Collector, (B274015-1), 203, Columbia Bridge Operation

City of Laredo; Laredo (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

City of Laredo is seeking a toll collection clerk to support the international bridge operations. You will collect tolls, handle cash, and assist pedestrians and drivers with directions and inquiries. The role also involves directing traffic and ensuring equipment stays clean and functional.

The ideal candidate has a High School Diploma and at least two years of cashier experience in a fast-paced environment, with strong customer service and problem-solving skills.

Qualifications

• High School Diploma required.
• Two (2) years of cashier or cash register experience in a fast-paced environment.

Responsibilities

• Collect tolls for use of the international bridge from the United States to Mexico.
• Communicate with pedestrians and drivers providing customer service and directions.
• Control and direct traffic to other lanes as needed.
• Operate tolls to collect correct change and maintain cash drawer.
• Maintain cleanliness and proper working order of equipment.

Skills

Cash handling

Customer service

Communication

Problem solving

Time management

Education

High School Diploma

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

Collects tolls for use of international bridge from United States to Mexico. Communicates with pedestrians and drivers providing customer service, directions, and other information. Controls and directs traffic to other lanes as needed.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Operates tolls to collect correct change from drivers and pedestrians, including national or international currency fees.
• Responds to inquiries and assists pedestrians as required.
• Maintains cleanliness and proper working order of equipment.
• Directs and controls traffic as needed.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software
• Knowledge of English grammar, spelling, and punctuation
• Knowledge of national and international currency
• Knowledge of Laredo Bridge System policies and procedures

Skills and Abilities:

• Skill in organization and time management
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in customer service
• Skill in problem solving
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships
• Ability to meet schedules and deadlines of the work
• Ability to maintain the confidentiality of information and professional boundaries
• Ability to handle money and maintain cash drawer.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments

Never

• Construction site
• Warehouse environment

Seldom

• Office or similar indoor environment

Sometimes

• Vehicles

Frequently

• Outdoor environment
• Confined space

Often

• Street environment (near moving traffic)

Exposures Position will require the employee to be exposed to the following environmental elements

Seldom

• Individuals with known violent backgrounds
• Communicable diseases
• Moving mechanical parts
• Toxic or caustic chemicals or substances

Sometimes

• Individuals who are hostile or irate
• Extreme cold (below 32 degrees)

Frequently

• Extreme heat (above 100 degrees)
• Fumes or airborne particles
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel

Position will require the employee to travel

Never:

• Regional travel
• National travel
• International travel

Sometimes:

• Local travel

Required Education and Experience

• High School Diploma.
• At least two (2) years of experience as a cashier or handling a cash register in a fast pace environment.

Foreign Education:

• Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.

Note:

The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Required Licenses or Certifications

Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at [phone] two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.